My prestashop does not generate invoice PDF

[pureorganic]

Dear Forum

 

I really hope you can help me. My prestashop is not generating pdf invoice, when I change status to "shipped".

 

I have checked Invoice under Order->status and shipped.

 

the odd thing is, that it is generating delivery note PDF.

 

I have tried to delete and replace all www\pdf\ files including files in my theme. I also tried to remove all Danish translation files. I have added debug mode, but nothing is coming up, when changing status.

 

My shop is live http://pureorganic.dk - But i guess that someone need to have access to backend / files to debug.

 

I really hope that someone can help me. Maybe just in a right debug direction 

 

Im running prestashop 1.6.0.9 with simplio theme from premium-templates.eu - Its hosted on sitegrounds.

 

SERVERINFORMATION

Serverinformation Linux #9 SMP Wed Sep 26 03:29:25 CDT 2012 x86_64

Server software version: Apache

PHP version: 5.3.29

Hukommelsesgrænse 256M

Maks. udførelsestid 120

 DATABASE INFORMATION

MySQL version: 5.5.35-33.0-log

MySQL server: localhost

MySQL name: xxxx

MySQL user: xxx

Tabel præfix xxx_

MySQL version InnoDB

 

[tuk66]

Do you mean the invoice already exists (have a number), but there is no PDF output?

[pureorganic]

Invoice number is not incrementing, so I guess no invoice is generated. Delivery notes is working as it should with number and PDF.

 

I have also checked that invoice image is jpg filetype.

 

Im a bit lost :/

[tuk66]

It is hard to say more without seeing the database and catch the potential error.

[pureorganic]

I have tried to enter debug mode by adding true to the defines.inc.php, but no exception is casted. Maybe it’s an error in the hook, so its not set correctly?

 

I’m willing to give access to both DB, source and backend.

[tuk66]

Who knows where is the problem. Send me PM if you want to fix it.

[xentaa]

Hi,

 

I have the same problem. Did you find a solution?

 

thanks.

[Skumbabs]

Still no answer to this issue ? 

[roykonnecho]

Have you got your INVOICES on YES? This you have to turn on in another section of your admin: Admin - Orders - Invoices - set invoices on yes for the right shop you are using.

 

 

I have another problem here, only in certain status. Have 3 paid states, 1 is sending PDF, other 2 not...If I look in the order_state db table, all configuration for the 3 is the same.....! I need 3 of them because of payment provider etc. 

 

Is there maybe anyone who can help and know what causes the difference?

Edited January 3, 2016 by roykonnecho (see edit history)

[sumit mohanty]

I have same problem in prestashop 1.6 

Order generateinvoicePDF is not generating...

 

Pls help asap.

 

Thanks in advance.

Edited April 2, 2016 by sumit mohanty (see edit history)

[mlavant]

After migrating from Prestashop 1.5 xx to 1.6.1.4 I got the same problem : the View invoice button did not work anymore.

- first I turned on the debug mode to display errors details

- I got the following message :

Fatal error: require_once(): Failed opening required '/var/www/vhosts/china-chuanghua.com/httpdocs/boutique2/tools/tcpdf/tcpdf.php' (include_path='/var/www/vhosts/china-chuanghua.com/httpdocs/boutique2/tools/htmlpurifier/standalone:.:/opt/plesk/php/5.3/share/pear') in /var/www/vhosts/china-chuanghua.com/httpdocs/boutique2/classes/pdf/PDFGenerator.php on line 28

- It seems there was trouble with the tcpdf.php file. 

- After checked the files with my FTP, I noticed the tcpdf.php file got the wrong permission. I changed it to 644 and that's it.

 

Hope it could help 

[Klara]

I have the same problem.