vike22 Posted December 24, 2014 Share Posted December 24, 2014 Hey! I am in serious need of some help, I don't know much at all about Prestashop and someone helped me make my website, but I do have access to the admin page and with your help I do believe we can solve this problem. My problem is that the little "field" where you can enter the voucher code on my website disappears and then it never comes back. I will attache two pics, one of how it looks the first time I enter the website from a new computer and one from how it looks now on my computer. The voucher field keeps disappearing after I have used one voucher, then it never comes back no matter if I log out, create a new account, place a new order, or whatever. I hope you guys can help me. Here are the pics: With voucher field "Kuponger": http://i57.tinypic.com/iy0hdz.png Without voucher field: http://i59.tinypic.com/2mrgsaq.png (Sorry for the poor quality on one pic) I would really really appreciate your help guys, this has been bothering me for so long. Thanks! Link to comment Share on other sites More sharing options...
El Patron Posted December 26, 2014 Share Posted December 26, 2014 Check that the voucher is available more than one(1) time. for example under cart rules-->conditions the default rule is only one(1) available, so if it gets used then the voucher is no longer available. http://screencast.com/t/Qa29DwppT Link to comment Share on other sites More sharing options...
vike22 Posted December 26, 2014 Author Share Posted December 26, 2014 Check that the voucher is available more than one(1) time. for example under cart rules-->conditions the default rule is only one(1) available, so if it gets used then the voucher is no longer available. http://screencast.com/t/Qa29DwppT Hey! But the voucher isnt the problem, I dont mean that the voucher itself disappears, its the field where you enter the voucher that disappears! haha Link to comment Share on other sites More sharing options...
El Patron Posted December 26, 2014 Share Posted December 26, 2014 I understood the first time (I think), you used a voucher and then next time voucher field disappears...My point is if there is no longer a voucher it's possible that field goes away. Link to comment Share on other sites More sharing options...
vike22 Posted December 26, 2014 Author Share Posted December 26, 2014 I understood the first time (I think), you used a voucher and then next time voucher field disappears...My point is if there is no longer a voucher it's possible that field goes away. Oh okay I see, but nope, I have tried and I still have active vouchers but I do not have any field to enter them in. Do you have any ideas? Link to comment Share on other sites More sharing options...
El Patron Posted December 26, 2014 Share Posted December 26, 2014 nope I'm all out of ideas...hopefully someone else will come by and give us a hand. Link to comment Share on other sites More sharing options...
vike22 Posted December 26, 2014 Author Share Posted December 26, 2014 nope I'm all out of ideas...hopefully someone else will come by and give us a hand. Yes I hope, I did google about it and I found users with the same problem as me, although they did not find a solution to it. They just found out that if you cache your browser and so on it makes the field appear again, but then it disappears after the first use. And I can't expect all customers to think about this. Link to comment Share on other sites More sharing options...
El Patron Posted December 26, 2014 Share Posted December 26, 2014 what theme are you using? Link to comment Share on other sites More sharing options...
vike22 Posted December 26, 2014 Author Share Posted December 26, 2014 what theme are you using? I am using theme521 Link to comment Share on other sites More sharing options...
El Patron Posted December 26, 2014 Share Posted December 26, 2014 I am using theme521 hopefully the theme developer has a forum or way to ask questions, I would pursue this as well. You can try using default theme to see if same issue, but I would back up db and files in advance to doing so. Link to comment Share on other sites More sharing options...
vike22 Posted December 26, 2014 Author Share Posted December 26, 2014 hopefully the theme developer has a forum or way to ask questions, I would pursue this as well. You can try using default theme to see if same issue, but I would back up db and files in advance to doing so. I sure hope so, I don't know if I dare to change theme, I think everything will be a mess! Link to comment Share on other sites More sharing options...
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