RUSH-Store Posted December 15, 2014 Share Posted December 15, 2014 Hello, I have a problem, when a customer makes an order (Although I do a test) in the order summary, there are products that have not been placed in the cart, which however will not be calculated because the total payable is right. I do not know if I explained.Let's say I buy a product "A" which costs € 30, in the order summary in backoffice I find that the order includes the product B plus the product C + D and in the end product A truly purchased and the total payable instead is 30 €, so how much does the only product A ....Then in the summary that arrives by email to the customer instead is right while in the summary of the front office customer also appear other products ....Help I do not understand.What can I do?I I add a picture to understand better. Link to comment Share on other sites More sharing options...
tuk66 Posted December 15, 2014 Share Posted December 15, 2014 You haven't removed all test records from some tables in the database. If you still can, use the PrestaShop Cleaner module. Link to comment Share on other sites More sharing options...
RUSH-Store Posted December 15, 2014 Author Share Posted December 15, 2014 On 12/15/2014 at 2:40 PM, tuk66 said: You haven't removed all test records from some tables in the database. If you still can, use the PrestaShop Cleaner module. In this module are 4 items, Which one should I use? -Catalog -Orders and customers -Integrity constraints functional -Optimization Database? Before I do, what should I save? Link to comment Share on other sites More sharing options...
RUSH-Store Posted December 15, 2014 Author Share Posted December 15, 2014 the site is complete, i don't want lose nothing. Link to comment Share on other sites More sharing options...
tuk66 Posted December 15, 2014 Share Posted December 15, 2014 So only a hand inspection of the database can help. But it is not too tough job. Link to comment Share on other sites More sharing options...
RUSH-Store Posted December 15, 2014 Author Share Posted December 15, 2014 What can I do? Link to comment Share on other sites More sharing options...
tuk66 Posted December 15, 2014 Share Posted December 15, 2014 Hard to describe. We don't know your experience with PrestaShop and databases. Link to comment Share on other sites More sharing options...
RUSH-Store Posted December 15, 2014 Author Share Posted December 15, 2014 My experience is low, easly, if I clean all the 4 voices, after can I import category, products, customers and orders? I would like save a password of customers before clean. How I can do this? Link to comment Share on other sites More sharing options...
tuk66 Posted December 15, 2014 Share Posted December 15, 2014 I think, you should hire an expert. Choose someone or PM me. It is a job up to 1 hour. Link to comment Share on other sites More sharing options...
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