CameraGems Posted December 10, 2014 Share Posted December 10, 2014 Hi, I didn't find any answer yet searching in internet and the forum. I can introduce the tracking number in the backoffice and an email with the tracking URL is send out correctly but the tracking number is missing. Anyone facing the same issue or know how to solve it? Thank you Link to comment Share on other sites More sharing options...
bellini13 Posted December 10, 2014 Share Posted December 10, 2014 What is the URL you used in the Carrier? Link to comment Share on other sites More sharing options...
CameraGems Posted December 11, 2014 Author Share Posted December 11, 2014 I used this URL: http://correos.es/ss/Satellite/site/pagina-localizador_envios/busqueda-sidioma=en_GB The URL is shown in the email send to the customer but not the tracking number I added in the BO. Link to comment Share on other sites More sharing options...
bellini13 Posted December 11, 2014 Share Posted December 11, 2014 The email does not contain the tracking number separately. Prestashop will include the tracking number in the URL, but you have to tell Prestashop where to put the tracking number by using the @ sign, which is explained to you when you add the Carrier. So the question is, the carrier URL you have, can you add the tracking number to that URL and have the tracking information automatically appear? Link to comment Share on other sites More sharing options...
CameraGems Posted December 11, 2014 Author Share Posted December 11, 2014 Thanks for your help. I guess it should be the following URL: http://www.correos.es/ss/Satellite/site/pagina-localizador_envios/busqueda-sidioma=es_ES?numero=@ I tried it out with a real tracking number and it works fine. Unfortunately, I changed it in the Carrier configuraction but when changing another tracking number into my test order, an email is sent with the old URL. Is it necessary to to another order?? Link to comment Share on other sites More sharing options...
bellini13 Posted December 11, 2014 Share Posted December 11, 2014 Give it a try and let us know Link to comment Share on other sites More sharing options...
CameraGems Posted December 11, 2014 Author Share Posted December 11, 2014 Great!! Now it works. Thank you very much! Link to comment Share on other sites More sharing options...
bellini13 Posted December 13, 2014 Share Posted December 13, 2014 Great, thanks for the update Link to comment Share on other sites More sharing options...
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