iFritz Posted December 10, 2014 Share Posted December 10, 2014 Hi All, i am getting confused here. It looks like, that my shop sometimes not applying shipping costs or does not add the carrier at all when a order is being created. I see this only after a order has been created. If i test it with my account, everything looks fine. The shipping filed in the backend is then empty. See attachment. I've checked products, localization and my carrier manytime but cant find the reason. We use the USPS module with only one carrier option: Priority Mail (1-3 days) and online pricing. And we ship only within the US. Anyone facing this problems too? Help. The shop is version 1.6.0.9 Link to comment Share on other sites More sharing options...
tomerg3 Posted December 10, 2014 Share Posted December 10, 2014 Are you able to reproduce this issue when using the same address / products in the cart? Link to comment Share on other sites More sharing options...
iFritz Posted December 11, 2014 Author Share Posted December 11, 2014 I've treid this yes, even with the same adress. It works fine for me.. Link to comment Share on other sites More sharing options...
tomerg3 Posted December 11, 2014 Share Posted December 11, 2014 Same address and same products? Were they maybe using a guest checkout? Link to comment Share on other sites More sharing options...
iFritz Posted December 11, 2014 Author Share Posted December 11, 2014 (edited) No, the customer needs to register... You can check on the shop if you like... Edited December 11, 2014 by iFritz (see edit history) Link to comment Share on other sites More sharing options...
tomerg3 Posted December 11, 2014 Share Posted December 11, 2014 I can only suggest you try to reproduce the issue, maybe on a mobile device (you should try to see if you can get more info about which browser / OS the customer was using). Link to comment Share on other sites More sharing options...
iFritz Posted December 11, 2014 Author Share Posted December 11, 2014 Will do. But have you heard of this behavior before? Link to comment Share on other sites More sharing options...
tomerg3 Posted December 11, 2014 Share Posted December 11, 2014 Nope Link to comment Share on other sites More sharing options...
iFritz Posted December 12, 2014 Author Share Posted December 12, 2014 (edited) I figured something out, can i send u a message with an attachment(Screenshot as PDF)? As it looks like, that it is possibler to proceed to payment even if you dont have a carrier selected. How can this be? Edited December 17, 2014 by iFritz (see edit history) Link to comment Share on other sites More sharing options...
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