Error: 'install' directory is missing - open_basedir restriction in effect

[Ecomas Energosystem]

Hi,

 

Im trying to solve this problem with our online store. We are running under Prestashop 1.4.8.2

 

This error pops up when I access our store: "Error: 'install' directory is missing"

We didn't try to upgrade the prestashop platform.

What we did is add a wordpress blog to a subfolder of our main store, but that was 1-2 weeks before this error showed up.

 

In the error_log text file this line shows up multiple times:

09-Dec-2014 13:59:19 Europe/Bucharest] PHP Warning:  is_dir() [<a href='function.is-dir'>function.is-dir</a>]: open_basedir restriction in effect. File(/) is not within the allowed path(s): (/home:/tmp) in /home/xxx/public_html/config/config.inc.php on line 52

 

Also there is fatal error in error_log.txt:

[09-Dec-2014 13:49:41 Europe/Bucharest] PHP Fatal error:  require_once() [<a href='function.require'>function.require</a>]: Failed opening required '/home/xxx/public_html/config/settings.inc.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxx/public_html/404.php on line 34

 

Another line that appears in the error log file:

PHP Warning:  require_once() [<a href='function.require-once'>function.require-once</a>]: Unable to access /home/xxx/public_html/config/settings.inc.php in /home/xxx/public_html/404.php on line 34

 

PHP Warning:  require_once(/home/xxx/public_html/config/settings.inc.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/xxx/public_html/404.php on line 34

 

The last two lines appear only before the fatal error which appears randomly fewer times than the first error line posted above.

 

Some advice and information is greatly appreciated.

Thanks

Edited December 9, 2014 by ecomas (see edit history)