Help me!

[Deluxeejuice]

Major email problem. Submitted a ticket and really didn't anywhere. I will post the ticket and hope for better here, thanks.   The ticket is as follows:

 

 

I am having issues with my email system. Most customers are not receiving emails. I have tried testing by creating a new gmail account and registering a new account on my site. I received no customer creation email.

I have the correct email address in:

Preferences > Store Contacts

Customers > Contacts (Webmaster and Customer Service)

Administration > Preferences: Notifications are all ON.

Advanced Parameters > E-mail, I have use PHP mail.

I have tried testing 'send a test email to' in advanced parameters multiple times with no response.

Any help is much appreciated, thank you.

P.S. I have also tried the following:

There are a few reasons why Prestashop cannot send emails from your server, the most common ones are:

"From" field doesn't match your domain.

Incompatible additional headers.


Below are solutions to both:

In /tools/swift/Swift/Message.php line #79
Change
$this->setFrom("");

To
$this->setFrom("[email protected]");

In /tools/swift/Swift.php after line 370
if (!($has_reply_to = $message->getReplyTo())) $message->setReplyTo($from);

Add the following code:
if (!$has_reply_to[0])
$message->setReplyTo($from->getAddress());


Now try sending a contact message....


If it still doesn’t work, make the following change:

In /tools/swift/Swift/Plugin/MailSend.php line # 159
Add
$params = "";

 

 

Here is the response

 

I have checked the system logs and it appears that the messages sent from your application are actually sent properly from the server, however they are not received as they are percieved as SPAM on the remote server as you can see from the error message in the headers of the message:

 

SMTP error from remote mail server after end of data: host outbound.mailspamprotection.com  550 Message contained spam content (Sanesecurity.Spam.12263.UNOFFICIAL)

 

In this case I would recommend that you check the CAN-SPAM Act and make sure that your emails are compliant with the act and once they are to contact the remote host and address this issue with them if the messages are still blocked due to suspicions of being SPAM:

http://www.business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business

If you have any further questions, do not hesitate to contact us again.

Best Regards,

Dimitar Dimov
Technical Support Team

 

END OF RESPONSE

 

 

The thing is ... all my email is default Prestashop email. The original text, template, etc.

How can this be spam? I have not changed anything within my emails.

 

I've been dealing with this for almost 24 hrs straight now and can not think straight. Now I get to go to my day job in 30 minutes., let the fun continue.

 

Any thoughts?