Bob.b Posted December 8, 2014 Share Posted December 8, 2014 A problem has developed with our Prestashop over the last few months and is causing a considerable loss of business to us. Intermittantly, the customer can select products for the shopping cart but when they proceed to registration, they get an error message which stops them proceeding. We have been unable to reliably duplicate the error. On one occasion, we got a message "server error code 500". We think that the problem is limited to mobiles and perhaps tablets. The site is www.dustroy.com.au To test the shopping cart, use pay by cheque or direct credit and if any trial purchases are made, we will arrange cancellation. Any help would be much appreciated. Link to comment Share on other sites More sharing options...
Anto Webcraft Posted December 8, 2014 Share Posted December 8, 2014 Hi ! I tested it both on mobile and desktop and no errors has been thrown. The easiest way to debug this would be to access the server logs. Any time an error has been thrown on the site it is registered with details in a file which you can consult. It helps a lot ! Depending on your hosting (dediceted or shared), this file usually named error.log can be accessed via command line (on dedicated) or via FTP (shared). - Shared : - may be in the root folder of the FTP base directory, the one you are in when you connect (or try to display parent until you cannot anymore) - may be in a special directory called "logs" - or for some hosting : in the web admin - Dedicated : - It depends on your system version and configuration.... You need to publish here the file's part related to the error. It will indicate the file and the reason. Someting like : [Thu Nov 13 13:10:08 2014] [error] [client 127.0.0.1] PHP Fatal error... What's your hosting company and solution ? By the way, your Prestashop version would be usefull. Cheers mate 1 Link to comment Share on other sites More sharing options...
El Patron Posted December 8, 2014 Share Posted December 8, 2014 A problem has developed with our Prestashop over the last few months and is causing a considerable loss of business to us. Intermittantly, the customer can select products for the shopping cart but when they proceed to registration, they get an error message which stops them proceeding. We have been unable to reliably duplicate the error. On one occasion, we got a message "server error code 500". We think that the problem is limited to mobiles and perhaps tablets. The site is www.dustroy.com.au To test the shopping cart, use pay by cheque or direct credit and if any trial purchases are made, we will arrange cancellation. Any help would be much appreciated. check your php error log from hosting account, look for 'fatal' and/or 500 error. It's not recommended to run PrestaShop in debug mode as this can sometimes create unpredictable results with cart/login etc. so check that php error log on hosting. Link to comment Share on other sites More sharing options...
Bob.b Posted December 8, 2014 Author Share Posted December 8, 2014 Many thanks for your help. Regards Link to comment Share on other sites More sharing options...
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