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Technical support : for US merchants using PayPal Europe Module


202ecommerce

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Hello, 

 

this post is specifically for US users that use the PayPal Europe module.

 

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Caution : as we indicated in the various topics we published on the PrestaShop Forum we tested different versions of the modules PayPal, we noticed that previous versions and equal to the 2.8.6 version of the PayPal module are not not affected by this change to SSL STL.

So you do not have to do the updates.

You can take a look at our topic here:
http://www.prestashop.com/forums/topic/380185-paypal-modification-ssl-v3-to-tls/

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For people who use a version higher than 2.8.6 you must perform the updates.
It is possible that you encounter the following errors:

 

=> error 10492 you must perform the following operation:

  • Preference> Performance> "Force the compilation"
  • Then please perform a control test on your site
  • Finally delete "forces the compilation"

If the problem persists after handling please contact us at the following address:

[email protected]

 

=> If you have this in your prestashop warnings: Before using the module, you must install the compatibility Retro Module

Appears After your updated being white, thank you download and install the "Retro compatibility" at this address module: http://addons.prestashop.com/en/administration-tools-prestashop-modules/6222-backward-compatibility.html

 

If the problem persists after handling please contact us at the following address: [email protected]

 

=> If you have an error like Internal Server Error

Internal Server Error The server Encountered an internal error or misconfiguration and Was Unable to complete your request. Please Contact the server administrator to inform em at [email protected] of the time this error occurred, and the action you Performed Just Before this error. More information about this error May Be available in the server error log.

 

We recommend changed permissions of all files and folders Paypal to 755 or 775 or 777.

If the problem persists after handling please contact us at the following address:

[email protected]

 

=> Shipping costs are not in PayPal orders

  • 1st solution: Check if using "icirelais" module: the problem is "icirelais" module, not the PayPal module.
  • 2nd solution: if you do not use the module 'icirelais" please contact us at the following address: [email protected]

 

If your problem does not appear here, please contact us directly at this address:

[email protected]

 

Regards, 

202 ecommerce. 

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