garyjj127 Posted December 1, 2014 Share Posted December 1, 2014 My shop is finally live, and there's one thing I didn't think of: When a customer replies to a notification e-mail, is there a way of getting it to appear in the Customer Service section in the back office? At the moment, if they reply to a mail, it has to come through an outlook account, and as a consequence, the "thread" is lost. Is there a setting I'm missing? Ideally I'd like to be able to handle all customer queries through the back office, so any employee can see the thread on their system. Link to comment Share on other sites More sharing options...
MacRoy Posted December 1, 2014 Share Posted December 1, 2014 Hi! You can install mail Alerts! And when the installation is complete, click configure and complete the fields that you want to use there. Best regards MacRoy Link to comment Share on other sites More sharing options...
garyjj127 Posted December 2, 2014 Author Share Posted December 2, 2014 Hi I have mail alerts installed. Just waiting for my host to check the IMAP settings for our account! Link to comment Share on other sites More sharing options...
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