Order confirmation emails not coming through

[benwiggy]

I'm not getting an order confirmation email when I get an order. 

 

Sending a test email works, and sending an email from the "Contact Us" form also gets through. The customer gets an order confirmation, as well.

 

The only email not getting through is order confirmation. Any thoughts? I'm on 1.6.0.9

[benwiggy]

No ideas?

 

I've given up on any further configuration of my Front Office, but this is pretty crucial to the running of the shop.

 

Thank you.

[benwiggy]

I have the correct email address in:

Preferences > Store Contacts

Customers > Contacts (Webmaster and Customer Service)

Administration > Preferences: Notifications are all ON.

 

Advanced Parameters > E-mail, I have use PHP mail. Test emails to the same address used above works.

 

People are making orders, but I'm not getting an email! This is a major issue, as if I don't check the shop, I don't know about the order!

 

Please, can ANYONE help with this?

Edited December 2, 2014 by benwiggy (see edit history)

[benwiggy]

It turns out that there's a "Mail Alert" module that needs to be installed and configured.

 

Hopefully, this will help the 40 people who viewed this thread but didn't have the answer. 

[FrenchMaster]

same problem here : Module is activated and configured but when reconnecting, the module is "uninstalled" again !