Website Redirecting to 404

phrancis · November 13, 2014

Hello, please I need your help...anyone. A website I administrate which runs on prestashop redirects on almost all pages to 404 page not found. I've tried working on this but it's not working.

it redirects on all product pages when images are clicked on for max view, on registration pages, and on login pages. This is making us lost customers as we sell online.

Any help I can get is highly appreciated. Thanks in advance.

The URL in the browser it redirects to has this tag """<!--"".

Edited November 13, 2014 by phrancis (see edit history)

razaro · November 13, 2014

Hi welcome to the forum

Hope your issue is solved fast, but you do need to let us know more info.

What is your website address, what Prestashop version, any modules you installed lately or made some changes ?

Also you shop was working ok for some time ?

Also try debug mode to find some error.To find out turn debug mode on

edit config/config.inc.php and change these two lines to be as follow:



/* Debug only */

@ini_set('display_errors', 'on');

define('_PS_DEBUG_SQL_', true);

and post any error here.

phrancis · November 13, 2014

Hi welcome to the forum

Hope your issue is solved fast, but you do need to let us know more info.

What is your website address, what Prestashop version, any modules you installed lately or made some changes ?

Also you shop was working ok for some time ?

Also try debug mode to find some error.To find out turn debug mode on

edit config/config.inc.php and change these two lines to be as follow:
/* Debug only */
@ini_set('display_errors', 'on');
define('_PS_DEBUG_SQL_', true);
and post any error here.

Hello sir,

thanks for replying... my website is woobstores.com and it runs on prestashop 1.6. I haven't installed any modules or made any changes of late.

I will try debugging now. Thanks for the help. I will give you feedback on the debugging.

Thanks once again.

El Patron · November 13, 2014

I can not replicate a 404...

clear your browser cache....

if still issue, please post how to replicate the 404

phrancis · November 14, 2014

Hi welcome to the forum

Hope your issue is solved fast, but you do need to let us know more info.

What is your website address, what Prestashop version, any modules you installed lately or made some changes ?

Also you shop was working ok for some time ?

Also try debug mode to find some error.To find out turn debug mode on

edit config/config.inc.php and change these two lines to be as follow:
/* Debug only */
@ini_set('display_errors', 'on');
define('_PS_DEBUG_SQL_', true);
and post any error here.

Please I can't find that line of code.... This is what I have

<?php
/*
* 2007-2014 PrestaShop
*
* NOTICE OF LICENSE
*
* This source file is subject to the Open Software License (OSL 3.0)
* that is bundled with this package in the file LICENSE.txt.
* It is also available through the world-wide-web at this URL:
* http://opensource.org/licenses/osl-3.0.php
* If you did not receive a copy of the license and are unable to
* obtain it through the world-wide-web, please send an email
* to [email protected] so we can send you a copy immediately.
*
* DISCLAIMER
*
* Do not edit or add to this file if you wish to upgrade PrestaShop to newer
* versions in the future. If you wish to customize PrestaShop for your
* needs please refer to http://www.prestashop.com for more information.
*
*  @author PrestaShop SA <[email protected]>
*  @copyright  2007-2014 PrestaShop SA
*  @license    http://opensource.org/licenses/osl-3.0.php  Open Software License (OSL 3.0)
*  International Registered Trademark & Property of PrestaShop SA
*/

require_once(dirname(__FILE__).'/defines.inc.php');
$start_time = microtime(true);

/* SSL configuration */
define('_PS_SSL_PORT_', 443);

/* Improve PHP configuration to prevent issues */
ini_set('upload_max_filesize', '100M');
ini_set('default_charset', 'utf-8');
ini_set('magic_quotes_runtime', 0);

/* correct Apache charset (except if it's too late */
if (!headers_sent())
	header('Content-Type: text/html; charset=utf-8');

/* No settings file? goto installer... */
if (!file_exists(_PS_ROOT_DIR_.'/config/settings.inc.php'))
{
	$dir = ((substr($_SERVER['REQUEST_URI'], -1) == '/' || is_dir($_SERVER['REQUEST_URI'])) ? $_SERVER['REQUEST_URI'] : dirname($_SERVER['REQUEST_URI']).'/');
	if (!file_exists(dirname(__FILE__).'/../install'))
		die('Error: "install" directory is missing');
	header('Location: install/');
	exit;
}
//include settings file only if we are not in multi-tenancy mode 
require_once(_PS_ROOT_DIR_.'/config/settings.inc.php');
require_once(_PS_CONFIG_DIR_.'autoload.php');

if (_PS_DEBUG_PROFILING_)
{
	include_once(_PS_TOOL_DIR_.'profiling/Controller.php');
	include_once(_PS_TOOL_DIR_.'profiling/ObjectModel.php');
	include_once(_PS_TOOL_DIR_.'profiling/Hook.php');
	include_once(_PS_TOOL_DIR_.'profiling/Db.php');
	include_once(_PS_TOOL_DIR_.'profiling/Tools.php');
}

if (Tools::isPHPCLI())
	Tools::argvToGET($argc, $argv);

/* Redefine REQUEST_URI if empty (on some webservers...) */
if (!isset($_SERVER['REQUEST_URI']) || empty($_SERVER['REQUEST_URI']))
{
	if (!isset($_SERVER['SCRIPT_NAME']) && isset($_SERVER['SCRIPT_FILENAME']))
		$_SERVER['SCRIPT_NAME'] = $_SERVER['SCRIPT_FILENAME'];
	if (isset($_SERVER['SCRIPT_NAME']))
	{
		if (basename($_SERVER['SCRIPT_NAME']) == 'index.php' && empty($_SERVER['QUERY_STRING']))
			$_SERVER['REQUEST_URI'] = dirname($_SERVER['SCRIPT_NAME']).'/';
		else
		{
			$_SERVER['REQUEST_URI'] = $_SERVER['SCRIPT_NAME'];
			if (isset($_SERVER['QUERY_STRING']) && !empty($_SERVER['QUERY_STRING']))
				$_SERVER['REQUEST_URI'] .= '?'.$_SERVER['QUERY_STRING'];
		}
	}
}

/* Trying to redefine HTTP_HOST if empty (on some webservers...) */
if (!isset($_SERVER['HTTP_HOST']) || empty($_SERVER['HTTP_HOST']))
	$_SERVER['HTTP_HOST'] = @getenv('HTTP_HOST');
	
$context = Context::getContext();

/* Initialize the current Shop */
try 
{
	$context->shop = Shop::initialize();
	$context->theme = new Theme((int)$context->shop->id_theme);
	if ((Tools::isEmpty($theme_name = $context->shop->getTheme()) || !Validate::isLoadedObject($context->theme)) && !defined('_PS_ADMIN_DIR_'))
		throw new PrestaShopException(Tools::displayError('Current theme unselected. Please check your theme configuration.'));
}
catch (PrestaShopException $e)
{
	$e->displayMessage();
}
define('_THEME_NAME_', $theme_name);
define('__PS_BASE_URI__', $context->shop->getBaseURI());

/* Include all defines related to base uri and theme name */
require_once(dirname(__FILE__).'/defines_uri.inc.php');

global $_MODULES;
$_MODULES = array();

/* Load configuration */
Configuration::loadConfiguration();

/* Load all languages */
Language::loadLanguages();

/* Loading default country */
$defaultCountry = new Country(Configuration::get('PS_COUNTRY_DEFAULT'), Configuration::get('PS_LANG_DEFAULT'));
$context->country = $defaultCountry;

/* It is not safe to rely on the system's timezone settings, and this would generate a PHP Strict Standards notice. */
@date_default_timezone_set(Configuration::get('PS_TIMEZONE'));

/* Set locales */
$locale = strtolower(Configuration::get('PS_LOCALE_LANGUAGE')).'_'.strtoupper(Configuration::get('PS_LOCALE_COUNTRY'));
/* Please do not use LC_ALL here http://www.php.net/manual/fr/function.setlocale.php#25041 */
setlocale(LC_COLLATE, $locale.'.UTF-8', $locale.'.utf8');
setlocale(LC_CTYPE, $locale.'.UTF-8', $locale.'.utf8');
setlocale(LC_TIME, $locale.'.UTF-8', $locale.'.utf8');
setlocale(LC_NUMERIC, 'en_US.UTF-8', 'en_US.utf8');

/* Instantiate cookie */
$cookie_lifetime = (int)(defined('_PS_ADMIN_DIR_') ? Configuration::get('PS_COOKIE_LIFETIME_BO') : Configuration::get('PS_COOKIE_LIFETIME_FO'));
if ($cookie_lifetime > 0)
	$cookie_lifetime = time() + (max($cookie_lifetime, 1) * 3600);

if (defined('_PS_ADMIN_DIR_'))
	$cookie = new Cookie('psAdmin', '', $cookie_lifetime);
else
{
	if ($context->shop->getGroup()->share_order)
		$cookie = new Cookie('ps-sg'.$context->shop->getGroup()->id, '', $cookie_lifetime, $context->shop->getUrlsSharedCart());
	else
	{
		$domains = null;
		if ($context->shop->domain != $context->shop->domain_ssl)
		  $domains = array($context->shop->domain_ssl, $context->shop->domain);
		
		$cookie = new Cookie('ps-s'.$context->shop->id, '', $cookie_lifetime, $domains);
	}
}

$context->cookie = $cookie;

/* Create employee if in BO, customer else */
if (defined('_PS_ADMIN_DIR_'))
{
	$employee = new Employee($cookie->id_employee);
	$context->employee = $employee;

	/* Auth on shops are recached after employee assignation */
	if ($employee->id_profile != _PS_ADMIN_PROFILE_)
		Shop::cacheShops(true);

	$cookie->id_lang = (int)$employee->id_lang;
}

/* if the language stored in the cookie is not available language, use default language */
if (isset($cookie->id_lang) && $cookie->id_lang)
	$language = new Language($cookie->id_lang);
if (!isset($language) || !Validate::isLoadedObject($language))
	$language = new Language(Configuration::get('PS_LANG_DEFAULT'));
$context->language = $language;

if (!defined('_PS_ADMIN_DIR_'))
{
	if (isset($cookie->id_customer) && (int)$cookie->id_customer)
	{
		$customer = new Customer($cookie->id_customer);
		if (!Validate::isLoadedObject($customer))
			$context->cookie->logout();
		else
		{
			$customer->logged = true;
			if ($customer->id_lang != $context->language->id)
			{
				$customer->id_lang = $context->language->id;
				$customer->update();
			}
		}
	}

	if (!isset($customer) || !Validate::isLoadedObject($customer))
	{
		$customer = new Customer();
		
		// Change the default group
		if (Group::isFeatureActive())
			$customer->id_default_group = (int)Configuration::get('PS_UNIDENTIFIED_GROUP');
	}
	$customer->id_guest = $cookie->id_guest;
	$context->customer = $customer;
}

/* Link should also be initialized in the context here for retrocompatibility */
$https_link = (Tools::usingSecureMode() && Configuration::get('PS_SSL_ENABLED')) ? 'https://' : 'http://';
$context->link = new Link($https_link, $https_link);

/**
 * @deprecated : these defines are going to be deleted on 1.6 version of Prestashop
 * USE : Configuration::get() method in order to getting the id of order status
 */
define('_PS_OS_CHEQUE_',      Configuration::get('PS_OS_CHEQUE'));
define('_PS_OS_PAYMENT_',     Configuration::get('PS_OS_PAYMENT'));
define('_PS_OS_PREPARATION_', Configuration::get('PS_OS_PREPARATION'));
define('_PS_OS_SHIPPING_',    Configuration::get('PS_OS_SHIPPING'));
define('_PS_OS_DELIVERED_',   Configuration::get('PS_OS_DELIVERED'));
define('_PS_OS_CANCELED_',    Configuration::get('PS_OS_CANCELED'));
define('_PS_OS_REFUND_',      Configuration::get('PS_OS_REFUND'));
define('_PS_OS_ERROR_',       Configuration::get('PS_OS_ERROR'));
define('_PS_OS_OUTOFSTOCK_',  Configuration::get('PS_OS_OUTOFSTOCK'));
define('_PS_OS_BANKWIRE_',    Configuration::get('PS_OS_BANKWIRE'));
define('_PS_OS_PAYPAL_',      Configuration::get('PS_OS_PAYPAL'));
define('_PS_OS_WS_PAYMENT_', Configuration::get('PS_OS_WS_PAYMENT'));

/* Get smarty */
require_once(dirname(__FILE__).'/smarty.config.inc.php');
$context->smarty = $smarty;

phrancis · November 14, 2014

I can not replicate a 404...

clear your browser cache....

if still issue, please post how to replicate the 404

To replicate.... you can

1. visit any of the product pages, click on maximize for it to enlarge the image, it will redirect itself.

2. Visit the registration page and click in any of the form fields

Those are one of the two major places.

On the 404 page, even the 404 text is clickable.

phrancis · November 14, 2014

Hi welcome to the forum

Hope your issue is solved fast, but you do need to let us know more info.

What is your website address, what Prestashop version, any modules you installed lately or made some changes ?

Also you shop was working ok for some time ?

Also try debug mode to find some error.To find out turn debug mode on

edit config/config.inc.php and change these two lines to be as follow:
/* Debug only */
@ini_set('display_errors', 'on');
define('_PS_DEBUG_SQL_', true);
and post any error here.

/* Debug only */
define('_PS_MODE_DEV_', false);
/* Compatibility warning */
define('_PS_DISPLAY_COMPATIBILITY_WARNING_', false);
if (_PS_MODE_DEV_)
{
	@ini_set('display_errors', 'on');
	@error_reporting(E_ALL | E_STRICT);
	define('_PS_DEBUG_SQL_', true);
}
else
{
	@ini_set('display_errors', 'off');
	define('_PS_DEBUG_SQL_', false);
}

define('_PS_DEBUG_PROFILING_', false);
define('_PS_MODE_DEMO_', false);

$currentDir = dirname(__FILE__);

should I just make

define('_PS_DISPLAY_COMPATIBILITY_WARNING_', false);

as true?

Edited November 14, 2014 by phrancis (see edit history)

phrancis · November 14, 2014

Hello, thanks for all your help so far.

Here is the error it is bringing currently

 Notice: Trying to get property of non-object in /mounted-storage/home43a/sub001/sc32069-KEPZ/optimastores.com/override/classes/Tools.php on line 976

What do I do?

phrancis · November 14, 2014

I need help here please...

razaro · November 14, 2014

That is really strange issue.

To try localize problem you could try to disable all overrides and 3rd party modules for Performance page in back office.

And then go one by one 3rd party modules and disable and enable. Also check that line in override/classes/Tools.

And similar try to remove one by one override to pinpoint maybe issue.

As some small help you could try to add in themes/pos_optima/js/additionals.js next code


$(function() {
	$('.form-group').click(function(e){ e.preventDefault();return;});
});

That should enable customers to fill forms.

Dh42 · November 14, 2014

Something is calling pinit.js, find what it is and disable it. It seems like it has to do with pinterest. It is rewriting all of your links.

phrancis · November 15, 2014

Something is calling pinit.js, find what it is and disable it. It seems like it has to do with pinterest. It is rewriting all of your links.

Yes, I did something on the website for pinterest to enable customers to be able to pin whatever they like on pinterest.

I have commented it out and it works fine now but if it is rewriting my links, what can I do to stop this from happening while it functions on the site?

THANKS A LOT for the help!

Edited November 15, 2014 by phrancis (see edit history)

Website Redirecting to 404

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