Unable to load prestashop admin / back end

[Frede]

Please help.

 

Out of the blue when I wanted to log in to our backend www.oursitename.com/admin9432, it can't seem to load anything. There isn't any error message either, just blank white page.

 

Already cleared all cookies and cache but nothing is happening. 

 

Any help will be greatly appreciated!

 

Best,

Frederica

[El Patron]

please enable ps debug, then re-visit back office and see if error is then presented

 

http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/

[Frede]

Thank you for replying so fast! I've been trying to look for answers but I can't find any.

Will try this and let you know!

 

Thanks much

[Frede]

Hi El Patron, 

 

This is the message that I got:

Parse error: syntax error, unexpected ''This number indicates how m' (T_ENCAPSED_AND_WHITESPACE) in /home/whitetul/public_html/translations/en/admin.php on line 3598

 

Please help more as we are really clueless on this.

 

Thanks much,

[El Patron]

Hi El Patron, 

 

This is the message that I got:

Parse error: syntax error, unexpected ''This number indicates how m' (T_ENCAPSED_AND_WHITESPACE) in /home/whitetul/public_html/translations/en/admin.php on line 3598

 

Please help more as we are really clueless on this.

 

Thanks much,

 

for now 'google'...search, drink coffee...if I find anything to help I'll reply...

[Stellanw]

Hi El Patron,

 

I'm working with Frederica as well on the same site. It seems like our admin.php code is truncated, the last line of the admin.php code (line 3598) is such:

 

$_LANGADM['AdminImport2a4a1970ff54d4e90138fdab1178e707'] = 'This number indicates how m

 

and I can see it's clearly a syntax error, so I added the proper syntax like such:

 

$_LANGADM['AdminImport2a4a1970ff54d4e90138fdab1178e707'] = 'This number indicates how m';

 

and now it works. We can load the admin site as per normal.

 

But what could possibly cause the code to be truncated like that suddenly? 

 

Thanks 

 

Stella