Order status: how to make an automatic assignment?

[Obiettivoweb]

Hi,

 

 

I wish that when a customer places an order, the order in the back office is automatically assigned the status of "order received" and is sent automatically to the customer an e-mail "order received" with the order details.

 

To this end, I have created the status of "order received" and I assigned an e-mail template to send to the client.

 

The problem is, how do I automatically assign a status to the orders that I receive?

 

thanks

Obiettivoweb

 

Version 1.6.0.9

[tuk66]

It is payment module responsibility. Every payment module uses different approach and usually set Preparation in progress, Awaiting bank wire payment or Payment accepted statuses.

[Obiettivoweb]

It is payment module responsibility. Every payment module uses different approach and usually set Preparation in progress, Awaiting bank wire payment or Payment accepted statuses.

Hi Tuk66,

 

Thank you for your response.

 

 

if I understand you correctly you are saying that the status assigned to the order, depending on the method of payment chosen by the customer?

 

However, I think that from the point of view of the customer is very important to receive a communication from the store that the order was received.

 

It 'a way to reassure the customer before he makes the payment.

 

Also, for me it makes no sense from a logistical point of view that a customer's order is set to "Preparation in progress, Awaiting bank wire payment or Payment accepted statuses."

 

For me, the customer's order must pass the following status: "received", "controlled" and only after it is given, depending on the method of payment, status "Preparation in progress, Awaiting bank wire payment or Payment accepted statuses" .

 

So, how can I set a default status of "order received" on all orders of customers?

 

thanks