sonic2014 Posted November 8, 2014 Share Posted November 8, 2014 Hi. I have a new site and trying to fix a problem, need help when a customer makes a order and pays, A email comes to me saying Thank you for your order, like I made the order. It does not send it to the customer at all. Link to comment Share on other sites More sharing options...
Rolige Posted November 8, 2014 Share Posted November 8, 2014 If you have installed the module "mailalerts", uninstall it and try again. 1 Link to comment Share on other sites More sharing options...
sonic2014 Posted November 8, 2014 Author Share Posted November 8, 2014 Hi, No I dont see the module "mail alerts" installed Link to comment Share on other sites More sharing options...
sonic2014 Posted November 8, 2014 Author Share Posted November 8, 2014 If you have installed the module "mailalerts", uninstall it and try again. Hi, I do not see the module "mail alerts" installed Link to comment Share on other sites More sharing options...
Rolige Posted November 8, 2014 Share Posted November 8, 2014 Hi, I do not see the module "mail alerts" installed Ok, if you have PS 1.6 go to: > BO > Advanced Parameters > Performance > DEBUG MODE > And enable the option "Disable non PrestaShop modules" to discard a possible problem with a custom module > Do a new test If problem persist, go again to the same tab in the back office and now enable the option "Disable all overrides" to discard a problem with an override file. I hope this help you to detect the error, cheers. Link to comment Share on other sites More sharing options...
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