PrestaShop 1.5.6.2 Status and Invoice problems

[snewpers]

Hello

 

I have two questions regarding the setup of PS 1.5.6.2:

 

 

1  What defines the status of an order? What is used to trigger the status?

Is it a module that calls for a status? Are these created when a payment module is installed? Can you deleted and modigy them without any problems? I can'r seem to find where I hook a status to a certain event. Bit 'shady' for me somehow...

 

2 [huge problem] the invoices are not correct and some random amount is added to the invoice

Now this takes some explaining I think. When someone places an order and pays with iDeal checkout, they get a nice confirmation email with the correct amount (html, not the pdf). So do I, and the order is paid correctly... however, in the backend it says in red: too much paid. There's sometimes 300$ added to the invoice (but bot to the clients payment).

 

Seems like the order is processed correctly, the payment is done correctly and an invoice is made. Only there is another invoice made wit 0 items a second later. So when I print the invoice it will show no listing of items, only a false total. 

 

The amount paid is (for instance) 20 US$, but the invoice without description says its 320 US$ in total. 

 

If this is not clear enough, and it probably isn't, please ask what you need to get the picture. I'll include a few screenshots to clarify. Also, the status says the order got canceled somewhere, but not by me...

 

Thanks for any help!

[tuk66]

It looks like the module does something wrong and adds $300 payment or damages invoice data. I would suggest to analyze all order and invoice tables to find the reason.

[snewpers]

Thanks tuk66

 

I did just that; check the tables and came up with nothing interesting. The amounts added are also random. There could be 300 added or just 2. There was no pattern... however, when I deleted the two cart-rules I made for testing a discount voucher (which were also disabled!), it all worked flawless again. So I'm not 100% sure but it seems that the cart-rules are the culprits.

 

I haven't checked the forum about that possibility yet, but I suspect it kinda has to be it, as I changed nothing else to get it solved.

 

I still would like to know what triggers the status. What status is used when, and when you add one, how does anything trigger that status?

 

thanks for helping.

 

Snewp