[SOLVED]How do you solve return of goods?

[domorodecmezilidmi]

Hi guys, I am just wondering how do you solve the matter of returning goods back from customer to you. Do you use PS modules and email templates etc.? Or do you us only email communication out of PS.

 

I am just in step to decide what would be the best method.

 

Thank you 

Edited November 7, 2014 by domorodecmezilidmi (see edit history)

[Christiaan_01]

Hi,

 

You can add custom order statuses, together with custom emails if you like.

A possibility is to make a status like 'Return received' and a corresponding email.

After that you could change the order to another status like 'Order refunded', and again a corresponding email.

 

Of course you could manage this via your own email system, but using PS BO keeps it clean. You know directly which returns you've processed and which not.

[domorodecmezilidmi]

Hi Chris,

 

thank you for your reply. The reason, why I am asking is, that I have got some very curious issue with that, when I mark to generate credit - I mean money back - just automatic confirmation that would generate in back office and client receives from my PS email with subject that new voucher has been created, which is weird. And this is why I am asking if someone has the same issue or doesn´t use this tool from PS etc. 

[domorodecmezilidmi]

That´s funny cause I have probably found something that other experts don´t know what to do so I need to explore it by myself , well.

[domorodecmezilidmi]

Updated template credit_slip