Upgrade from 1.5 to 1.6 thru Softaculous has broken my site!

[ezeeozee]

Hi all,

 

I was running 1.5 without issue then decided to upgrade to 1.6 through Softaculous and my site hasn't worked since.

 

Admin is inaccessible - login page appears but won't let me login.

 

Frontend is showing only a white page with my logo and a link to the mobile site.

 

It is hosted on a shared server so I have no server access.

 

It is hosted on Apache.

 

I have contacted my hosting provider but it's been over 36 hours and they have been unable to fix it.

 

I have tried re-installing 1.6 but it does not resolve the problem.

 

Question: Is this something that can only be fixed through tweeking server settings? If so what are those tweeks?

 

HELP!!

[El Patron]

best rescue is to have hosting restore from back up or your own private back up.

 

you can turn on ps error reporting to get underlying php error and possibly find solution:

 

http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/

[brohemath]

Hi all,

 

I was running 1.5 without issue then decided to upgrade to 1.6 through Softaculous and my site hasn't worked since.

 

Admin is inaccessible - login page appears but won't let me login.

 

Frontend is showing only a white page with my logo and a link to the mobile site.

 

It is hosted on a shared server so I have no server access.

 

It is hosted on Apache.

 

I have contacted my hosting provider but it's been over 36 hours and they have been unable to fix it.

 

I have tried re-installing 1.6 but it does not resolve the problem.

 

Question: Is this something that can only be fixed through tweeking server settings? If so what are those tweeks?

 

HELP!!

In same boat as you, all my payment modules were easy to install from the backend ADD Module in 1.5, now they do not even show up after uploading, have tried everything including manually putting the files in the root directory. 

To make matters worse Softalicious no longer has 1.5 as an option in Cpanel so cannot even install 1.5 with the ease we had before. 

[Simonas Invertus]

The best advice would be: do not do it yourself, hire professionals.

Of course it is too late for you.

 

1) Do you have a full backup (database+files)?

2) Turn on error reporting.

You should see which module causes problem and the only solution to login in to backOffice is to delete that module from FTP.

3) Some modules might not be upgradable e.g. PS1.5 and PS1.6 version are completely different or module does not have PS1.6 version at all. You have to find out which case it is and find alternatives or live without that module in the future.

4) Module files should not be in the root directory they are in [your_shop]/modules directory.

[ezeeozee]

The best advice would be: do not do it yourself, hire professionals.

Of course it is too late for you.

 

 

Prestashop is supposed to be a cart that will not require the hiring of 'professionals'. It promotes itself as an easy to use and modify store.

 

Therefore, to always receive the reply "hire a professional" is really annoying.

 

I have resolved the issue by ditching prestashop for a shopping cart that can be upgraded without breaking.

 

I could not provide a prestashop cart for any of my clients because they would just break it at upgrading, so it is useless. Prestashop needs to resolve this issue.

[ezeeozee]

In same boat as you, all my payment modules were easy to install from the backend ADD Module in 1.5, now they do not even show up after uploading, have tried everything including manually putting the files in the root directory. 

To make matters worse Softalicious no longer has 1.5 as an option in Cpanel so cannot even install 1.5 with the ease we had before. 

 

I hear you! It is deeply frustrating, especially if you have loaded products and gotten your shop all set-up, only for it to break during a process which should be totally straightforward - as it is with numerous other database driven websites.

[El Patron]

Ok, upgrading via 3rd party is not recommended in any way by PrestaShop.  How we best upgrade is detailed in great depth.

 

Best advice?  Contact your hosting company to see if they can restore your previous shop back to 1.5.  Then follow doc on upgrading.

 

If you do not have back up...ave maria...then of course the path is forward, enable PS debug, get error message, analyze, fix and repeat.

[Simonas Invertus]

Prestashop is supposed to be a cart that will not require the hiring of 'professionals'. It promotes itself as an easy to use and modify store.

 

Therefore, to always receive the reply "hire a professional" is really annoying.

 

I feel your pain. 

Still I want to say that the problem is not in PrestaShop itself.

There might be several problems.

1) Most likely. People install a lot of third party modules which are poorly written. If you use free module it can be done once and never maintained. Bad modules breaks the shop. 

2) Possible. If you upgrade every time there is an upgrade Like PS1.6.1.2 to PS1.6.1.3 and so on everything runs well but then you try to upgrade PS1.4.0.1 to PS1.6.1.14 problems happen because where is too much difference between versions.

 

It always works if you are doing it right, but most people do not understand "doing right" meaning, they create problem by themselves and blame others for that. This is why I say hire professional. There are too many examples in this forum, how upgrades are done wrong.