greeniche Posted October 28, 2014 Share Posted October 28, 2014 I have updated several modules and then the website is not working properly. First, my website is blank if I enable featured products on the homepage which was enabled before updates. So I disable it and the homepage shows without featured products. The category shows but once I click the product link, it's blank. I tried hitting the Reset button but nothing is improved. Can anyone help me? My website is greeniche.biz Thanks for any advice. Coral Link to comment Share on other sites More sharing options...
maconl Posted October 28, 2014 Share Posted October 28, 2014 hi can you enable again this module ? i can see your site and categories and also the products so it seems you need to clear your history and cookies in your browser let me know when you have enabled the modules you had before i can check again Regards Coen Link to comment Share on other sites More sharing options...
greeniche Posted October 28, 2014 Author Share Posted October 28, 2014 Thank you for your prompt reply. I disable it otherwise nothing is shown when people visit it. Now I enable it. You can check. I can see the category but when I click the product link, it's blank. Link to comment Share on other sites More sharing options...
maconl Posted October 28, 2014 Share Posted October 28, 2014 i see , page is white ,, before i could order etc ok check here : In your BO -> Go To ADVANCED PARAMETERS --> CONFIGURATION INFORMATION then look to : CHECK YOUR CONFIGURATION is this ok ? or Do you see : Required parameters Please fix the following error(s) and then some errors? Link to comment Share on other sites More sharing options...
greeniche Posted October 28, 2014 Author Share Posted October 28, 2014 I checked this link as well but I have no idea what the information means. Here are under the "Check your configuration" Required parameters: OK Optional parameters: Please fix the following error(s) register_globals More information, Missing files (42)modules/blockreinsurance/img/reinsurance-2-1.jpg modules/blockreinsurance/img/reinsurance-3-1.jpg modules/blockwishlist/blockwishlist-header.tpl modules/blockwishlist/managewishlist.tpl modules/blockwishlist/mywishlist.php modules/blockwishlist/view.php modules/blockwishlist/view.tpl modules/blockwishlist/mails/de/index.php modules/blockwishlist/mails/de/wishlink.html modules/blockwishlist/mails/de/wishlink.txt modules/blockwishlist/mails/de/wishlist.html modules/blockwishlist/mails/de/wishlist.txt modules/blockwishlist/mails/es/index.php modules/blockwishlist/mails/es/wishlink.html modules/blockwishlist/mails/es/wishlink.txt modules/blockwishlist/mails/es/wishlist.html modules/blockwishlist/mails/es/wishlist.txt modules/blockwishlist/mails/fr/index.php modules/blockwishlist/mails/fr/wishlink.html modules/blockwishlist/mails/fr/wishlink.txt modules/blockwishlist/mails/fr/wishlist.html modules/blockwishlist/mails/fr/wishlist.txt modules/blockwishlist/mails/it/index.php modules/blockwishlist/mails/it/wishlink.html modules/blockwishlist/mails/it/wishlink.txt modules/blockwishlist/mails/it/wishlist.html modules/blockwishlist/mails/it/wishlist.txt modules/homefeatured/homefeatured.css modules/homefeatured/homefeatured.tpl modules/sendtoafriend/sendtoafriend-form.php modules/sendtoafriend/mails/de/index.php modules/sendtoafriend/mails/de/send_to_a_friend.html modules/sendtoafriend/mails/de/send_to_a_friend.txt modules/sendtoafriend/mails/es/index.php modules/sendtoafriend/mails/es/send_to_a_friend.html modules/sendtoafriend/mails/es/send_to_a_friend.txt modules/sendtoafriend/mails/fr/index.php modules/sendtoafriend/mails/fr/send_to_a_friend.html modules/sendtoafriend/mails/fr/send_to_a_friend.txt modules/sendtoafriend/mails/it/index.php modules/sendtoafriend/mails/it/send_to_a_friend.html modules/sendtoafriend/mails/it/send_to_a_friend.txt Link to comment Share on other sites More sharing options...
maconl Posted October 28, 2014 Share Posted October 28, 2014 (edited) ok thanks try this : In your BO -> Go To ADVANCED PARAMETERS --> PERFORMANCE then at Template compilation Choose : Force compilation Then you turn Cache to NO Press : Clear Cache if this is done change the abouve settings back then check your site Edited October 28, 2014 by maconl (see edit history) Link to comment Share on other sites More sharing options...
greeniche Posted October 28, 2014 Author Share Posted October 28, 2014 Template compilation Choose : Force compilation Then you turn Cache to NO The above options are in "Smarty" But I can't find "Clear cache" Link to comment Share on other sites More sharing options...
maconl Posted October 28, 2014 Share Posted October 28, 2014 (edited) abouve in the right corner ,, this is all in your BO not on your server Edited October 28, 2014 by maconl (see edit history) Link to comment Share on other sites More sharing options...
greeniche Posted October 28, 2014 Author Share Posted October 28, 2014 I am using PrestaShop™ 1.5.2.0. I only see "Save" in the BO. Here is the screenshot. http://www.greeniche.biz/images/bo.JPG Link to comment Share on other sites More sharing options...
maconl Posted October 28, 2014 Share Posted October 28, 2014 ow ok i thought 1.6 then indeed press save Link to comment Share on other sites More sharing options...
greeniche Posted October 28, 2014 Author Share Posted October 28, 2014 I pressed "save" but the website is still blank. Link to comment Share on other sites More sharing options...
maconl Posted October 28, 2014 Share Posted October 28, 2014 ok do you have access to your server with ftp ? Link to comment Share on other sites More sharing options...
maconl Posted October 28, 2014 Share Posted October 28, 2014 if you have access : Go with an ftp programm to the folder /config Look for the file defines.inc.php in this file look for : /* Debug only */ if (!defined('_PS_MODE_DEV_')) define('_PS_MODE_DEV_', false); And change in : /* Debug only */ if (!defined('_PS_MODE_DEV_')) define('_PS_MODE_DEV_', true); Link to comment Share on other sites More sharing options...
greeniche Posted October 28, 2014 Author Share Posted October 28, 2014 I can find defines.inc.php under config but can't find the code. Link to comment Share on other sites More sharing options...
maconl Posted October 28, 2014 Share Posted October 28, 2014 (edited) it is just under the text : * @author PrestaShop SA <[email protected]> * @copyright 2007-2013 PrestaShop SA * @license http://opensource.org/licenses/osl-3.0.php Open Software License (OSL 3.0) * International Registered Trademark & Property of PrestaShop SA */ there you see /* Debug only */ define('_PS_MODE_DEV_', false); if (_PS_MODE_DEV_) change false into true and save the file again in your config folder Edited October 28, 2014 by maconl (see edit history) Link to comment Share on other sites More sharing options...
greeniche Posted October 28, 2014 Author Share Posted October 28, 2014 I have changed. Still not working. Link to comment Share on other sites More sharing options...
maconl Posted October 28, 2014 Share Posted October 28, 2014 no it is error reporting go to your modules and see if you see an error now Link to comment Share on other sites More sharing options...
maconl Posted October 28, 2014 Share Posted October 28, 2014 if you want i can also after diner looking to it so if you can create a guest ftp account for me and sent this info in a personal message i can look into it Link to comment Share on other sites More sharing options...
vekia Posted October 29, 2014 Share Posted October 29, 2014 what is your prestashop version (exact number) ? Link to comment Share on other sites More sharing options...
maconl Posted October 29, 2014 Share Posted October 29, 2014 Vekia he has PS 1.5.2.0 he had sent me a guest FTP to look but this guest ftp points to an unknown directory so cant see the files Link to comment Share on other sites More sharing options...
greeniche Posted October 30, 2014 Author Share Posted October 30, 2014 Maconi, Can you try again? Sorry for that. Link to comment Share on other sites More sharing options...
maconl Posted October 30, 2014 Share Posted October 30, 2014 hi i see the folders but no access to them ,, Link to comment Share on other sites More sharing options...
greeniche Posted October 30, 2014 Author Share Posted October 30, 2014 I set up the ftp account according to the instruction. Can you see the folders and files under the directory? Link to comment Share on other sites More sharing options...
maconl Posted October 30, 2014 Share Posted October 30, 2014 yes i can but not go in them :-) or perhaps they blocked my ip ,, haha Link to comment Share on other sites More sharing options...
maconl Posted October 31, 2014 Share Posted October 31, 2014 this problem is sofar i can see solved but real strange , he was missing indeed several parts of the modules ? so before you update your modules , make an backup before Link to comment Share on other sites More sharing options...
maconl Posted October 31, 2014 Share Posted October 31, 2014 (edited) Discovered there was still a small problem with the friendly urls disabled or enabled some products gave a 500 error ,, with debugging no error was showed ,, after searching trough the modules one by one i discovered that the module productcomments (next time i start at the bottom ) was the problem ,, even when i uploaded a fresh one still blanc pages (didn't have BO inlog so couldn't check this one ) but have delete this module and shop is ok now Edited October 31, 2014 by maconl (see edit history) Link to comment Share on other sites More sharing options...
greeniche Posted November 1, 2014 Author Share Posted November 1, 2014 Problem is solved. Thank you so much for maconl's help. He is very professional, patient and helpful. 1 Link to comment Share on other sites More sharing options...
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