Kabarl Posted October 28, 2014 Share Posted October 28, 2014 I am using PrestaShop 1.6.0.6, default theme. Customer invoices have suddenly started omitting product details (see attachment). Been using PrestaShop since January 2014 and my online store has been live since August 2014. The ordered items show in the back office but not on the invoice. If I manually create an order in the Back Office the product details are still not showing on the invoice (although the prices and shipping details ARE shown). This is a major, major problem for me … could someone please help? I know HTML and CSS. Additionally (andthis may or may not be related), every time I try to save ANYTHING from the Back Office, I end up with a white screen – If I back the browser, I find the save has been made. Link to comment Share on other sites More sharing options...
tuk66 Posted October 28, 2014 Share Posted October 28, 2014 I suggest to enable debug mode to see the error. What's changed? PHP version on the server, new module installed? Link to comment Share on other sites More sharing options...
Kabarl Posted October 28, 2014 Author Share Posted October 28, 2014 I suggest to enable debug mode to see the error. What's changed? PHP version on the server, new module installed? I enabled debugging and found it was one of the modules ... I uninstalled it and problem solved!! Many thanks M4! 1 Link to comment Share on other sites More sharing options...
pritishnandi Posted August 13, 2015 Share Posted August 13, 2015 I am facing the issue in version 1.6.0.14 and since I now upgraded to 1.6.1.0 the problem is still persistent, I am unable to see any error even after enabling the error reporting. I enable debug from changing the backend code, not from the dashboard settings. Please help me...as there are no products in the invoice and even the amount is absolutely haphazard, it is not showing the actual order prices but some high value random amount. Link to comment Share on other sites More sharing options...
jmeca Posted March 22, 2017 Share Posted March 22, 2017 Me too. The same problem. Link to comment Share on other sites More sharing options...
jmeca Posted March 22, 2017 Share Posted March 22, 2017 Change php version to 5.4.45 and maybe go well need to try i tell if is ok Link to comment Share on other sites More sharing options...
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