Creastyle Posted October 26, 2014 Share Posted October 26, 2014 (edited) Hello, I have a big problem with my shop (prestashop 1.6.9) when I browse the section module, I change a module setting or another, some modules are no longer visible in the front office. I have to empty the cache Smarty for the store appears normally. I tried to replace the files / tools / smarty with those of a fresh installation, but it's even worse. So I sent my backup to put everything in place. The problem remains the same, I do not know what to do, you have an idea? prestashop 1.6.9 thank you in advance Edited October 26, 2014 by Myskin (see edit history) Link to comment Share on other sites More sharing options...
maconl Posted October 26, 2014 Share Posted October 26, 2014 (edited) Hi , try this : regenerate your .htaccess goto your server , rename your .htaccess to -----htaccess upload an empty .htaccess log in your BO check with ftp if the new htaccess is generated if not then give the .htaccess 777 rights and go back again in your BO check if it is generated , if yes , set the rights back into 644 Edited October 26, 2014 by maconl (see edit history) Link to comment Share on other sites More sharing options...
Creastyle Posted October 26, 2014 Author Share Posted October 26, 2014 Hello maconl, yes the .htaccess file is created perfectly, but the problem remains the same .. I do not know what to do Link to comment Share on other sites More sharing options...
maconl Posted October 26, 2014 Share Posted October 26, 2014 (edited) ok , i see you have an backup ? does it contains the database and folders ? or try the Debug mode to see if you get an error : Go to the folder /config Look for the file defines.inc.php in this file look for : /* Debug only */ if (!defined('_PS_MODE_DEV_')) define('_PS_MODE_DEV_', false); And change in : /* Debug only */ if (!defined('_PS_MODE_DEV_')) define('_PS_MODE_DEV_', true); Edited October 26, 2014 by maconl (see edit history) Link to comment Share on other sites More sharing options...
Creastyle Posted October 26, 2014 Author Share Posted October 26, 2014 yes I have a backup every 12 hours with the database and records, when I tried to replace / smarty/ tools with files from a fresh install the front office not displayed the theme properly, this is why I was forced use a backup, so that the store will display normally. But the problem persists, as soon as I touch the setting of a module, the entire front office is defective Link to comment Share on other sites More sharing options...
maconl Posted October 26, 2014 Share Posted October 26, 2014 (edited) hi ok ,, when you have a complete backup from your shop and database delete all the files from your server (check if everything is gone , cause when the GID is apache, these files will stay) remove your database if this is done replace your backup after we gonna see if you change a setting what happens btw how did you clear your cache ? like this : In your BO -> Go To ADVANCED PARAMETERS --> PERFORMANCE then at Template compilation Choose : Force compilation Then you turn Cache to NO Press : Clear Cache Edited October 26, 2014 by maconl (see edit history) Link to comment Share on other sites More sharing options...
Creastyle Posted October 26, 2014 Author Share Posted October 26, 2014 the problem is that my backup already contains the problem, I do not have older backup that does not contain the problem. as I do not touch the module parameters everything works well on the front office, but as soon as I change a setting I am always forced to clear the cache so that the store operates normally Link to comment Share on other sites More sharing options...
maconl Posted October 26, 2014 Share Posted October 26, 2014 ow ok thought it started now ,, have you tried the debug already ? Link to comment Share on other sites More sharing options...
Creastyle Posted October 26, 2014 Author Share Posted October 26, 2014 yes I enabled debug mode, but there is no message in front office or back office Link to comment Share on other sites More sharing options...
maconl Posted October 26, 2014 Share Posted October 26, 2014 ok thanks it's pretty pitty this one on a distance i ask someone if he has an idea what this could be will point him to this topic Link to comment Share on other sites More sharing options...
Creastyle Posted October 26, 2014 Author Share Posted October 26, 2014 ok thank you maconl, if you have an idea does not hesitate to tell me Link to comment Share on other sites More sharing options...
maconl Posted October 26, 2014 Share Posted October 26, 2014 i will :-) Link to comment Share on other sites More sharing options...
El Patron Posted October 26, 2014 Share Posted October 26, 2014 back office-->adv parms-->performance scroll to bottom do you have file cache enabled? (or other cache?) Link to comment Share on other sites More sharing options...
Creastyle Posted October 26, 2014 Author Share Posted October 26, 2014 Hi el patron, I do not have any active cache that prestashop hand, no CDN, and no other cache system Link to comment Share on other sites More sharing options...
El Patron Posted October 26, 2014 Share Posted October 26, 2014 uhm, bozoom may be mis-configured. pm me back office login and link to back office I can take a look Link to comment Share on other sites More sharing options...
El Patron Posted October 26, 2014 Share Posted October 26, 2014 Hi thanks for link to bo, please also provide login/pwd 1 Link to comment Share on other sites More sharing options...
Creastyle Posted October 26, 2014 Author Share Posted October 26, 2014 Lol thanks El Patron, my problem is solved by El Patron Disable modules not developed by PrestaShop : on... Disable all surcharges : on... everything had to be off. thank you again El Patron and others who sought the problem with me 1 Link to comment Share on other sites More sharing options...
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