65fastback2+2 Posted October 26, 2014 Share Posted October 26, 2014 If I test the contact form on my site, I get the email in the BO, but the email never comes to my actual email address I have it set to go to. If I do the email test function in my BO, I get the test email. Kinda confused why one is working but the other isnt. Link to comment Share on other sites More sharing options...
Bill Dalton Posted October 26, 2014 Share Posted October 26, 2014 Check the email address in Customers > Contacts ? Link to comment Share on other sites More sharing options...
65fastback2+2 Posted October 26, 2014 Author Share Posted October 26, 2014 Check the email address in Customers > Contacts ? They are correct. Link to comment Share on other sites More sharing options...
Bill Dalton Posted October 26, 2014 Share Posted October 26, 2014 Have you enabled Module Email Alerts ? It would also help if you would let me know your experience level. Are you new to Prestashop? Link to comment Share on other sites More sharing options...
65fastback2+2 Posted October 26, 2014 Author Share Posted October 26, 2014 Have you enabled Module Email Alerts ? It would also help if you would let me know your experience level. Are you new to Prestashop? New to prestashop, yes. Not new to the internet, though. Began running forums back when phpbb 1.0 was the new thing and have been running a lemonstand based ecommerce site for the last 2 years. Link to comment Share on other sites More sharing options...
Bill Dalton Posted October 26, 2014 Share Posted October 26, 2014 Fantastic, so have you been able to place a test order and receive an email? Link to comment Share on other sites More sharing options...
65fastback2+2 Posted October 26, 2014 Author Share Posted October 26, 2014 Fantastic, so have you been able to place a test order and receive an email? Right now I am working on the contact us page. If I send an email there, I dont get it at my email address. If I do the "send test email" in the BO to the same email address, it comes through just fine. Link to comment Share on other sites More sharing options...
Bill Dalton Posted October 26, 2014 Share Posted October 26, 2014 Ok, I still don't know if you have enabled email alert module, but I'm going to assume you are getting emails when you place an order. Take a look a look at this thread, http://www.prestashop.com/forums/topic/167511-contact-form-e-mails-not-send/ Hope that helps ... Link to comment Share on other sites More sharing options...
65fastback2+2 Posted October 26, 2014 Author Share Posted October 26, 2014 Ok, I still don't know if you have enabled email alert module, but I'm going to assume you are getting emails when you place an order. Take a look a look at this thread, http://www.prestashop.com/forums/topic/167511-contact-form-e-mails-not-send/ Hope that helps ... I did add the email alert module, but dont even have any products in my shop yet. Been working on getting all the other issues worked out first. Link to comment Share on other sites More sharing options...
65fastback2+2 Posted October 26, 2014 Author Share Posted October 26, 2014 Changed from php email method to my google apps for business account. tried 8 different ways to get it to work...error messages every time. switched back to php...test email sent perfectly. contact us page emails still dont come through to my email address. Link to comment Share on other sites More sharing options...
Bill Dalton Posted October 26, 2014 Share Posted October 26, 2014 Did you try the code changes from that thread? Link to comment Share on other sites More sharing options...
65fastback2+2 Posted October 31, 2014 Author Share Posted October 31, 2014 Finally got around to the code changes. I get the email notice in the back office. I get the email notice that my message was sent (the notice sent to the email address you enter on the FO contact form). But I still dont get the email notice to my customer service email address. Link to comment Share on other sites More sharing options...
Bill Dalton Posted October 31, 2014 Share Posted October 31, 2014 How odd. Have you tried changing the email address and see if that sends? If it does then at least we'd know if you should keep looking at PS or the receiving email server. Link to comment Share on other sites More sharing options...
65fastback2+2 Posted October 31, 2014 Author Share Posted October 31, 2014 How odd. Have you tried changing the email address and see if that sends? If it does then at least we'd know if you should keep looking at PS or the receiving email server. I have my personal email address and then my 2 business emails. all are run through google. My 2 business addresses are run through google apps for business. I allowed mail relaying and put in my server IP too, but still no change. Link to comment Share on other sites More sharing options...
65fastback2+2 Posted October 31, 2014 Author Share Posted October 31, 2014 when I tell it to send me the test email to make sure the configuration works...I get the test email. I just dont get the email from my contact form on the website. Seems like its PS to me otherwise the test email wouldnt work. Link to comment Share on other sites More sharing options...
Bill Dalton Posted October 31, 2014 Share Posted October 31, 2014 Yeah I agree. Hopefully someone else that has had this problem will jump in here. Link to comment Share on other sites More sharing options...
65fastback2+2 Posted November 3, 2014 Author Share Posted November 3, 2014 bump...anyone? This is one of the few major things from me making my site live. Link to comment Share on other sites More sharing options...
65fastback2+2 Posted November 7, 2014 Author Share Posted November 7, 2014 bump again Link to comment Share on other sites More sharing options...
MichalKol Posted December 2, 2014 Share Posted December 2, 2014 I am experiencing the exact same problem- all email features seem to work just fine except for forwarding the contact form details. I have a shop in Polish (English version is not enabled), I use mail alerts and I do receive emails with order confirmations and test emails for the same email address as set in contact form. Did anyone manage to solve this? Link to comment Share on other sites More sharing options...
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