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Old Shopping Cart Not Creating Invoice


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I am looking for suggestions on a PrestaShop issue. If a user creates a cart and cashes out everything works perfect. If a user creates a cart and does not cash out and then returns weeks or months later to cash out we get an email notification from PayPal that the transaction occurred but Presta Shop does not show the transaction? There is no invoice, no notification and basically no record of the purchase at all.

 

Has anybody ran into this issue and if so any advice on how to best implement a fix?

 

Thanks in advance for any help you can lend!

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