Missing Modules In Back Office [SOLVED]

[PlasteringSupplies]

Hi all,

 

We recently upgraded to a new dedicated server and all went well excepts for the fact we lost all access to our modules.

 

Originally the error said that it had insufficient memory and after changing the settings on the php.ini file as well as the memory setting in the cPanel we ended up with the error not appearing but I still have a very minimal page.

 

The whole site seems to work perfectly, I just don't have access to the modules through the back office.

 

www.plasteringsupplies.com.au

Edited October 22, 2014 by PlasteringSupplies (see edit history)

[maconl]

Hi do you have the chmod rights good for the folder modules ?

you can check this in :

Advanced parameters -> Configuration information -> CHECK YOUR CONFIGURATION

 

when everything in your configuration is ok 

then try with debugging ?

 

go with your ftp  to the folder config > look for the file  defines.inc.php

change the line:

define('_PS_MODE_DEV_', false);

into : 

define('_PS_MODE_DEV_', true);

[PlasteringSupplies]

Hi,

 

I have tried what you have recommended but it did not work.

 

This is the configuration information.

 

Server information

Server information: Linux #1 SMP Tue Sep 9 21:36:05 UTC 2014 x86_64

Server software version: Apache/2.2.29 (Unix) mod_ssl/2.2.29 OpenSSL/1.0.1e-fips mod_bwlimited/1.4

PHP version: 5.4.33

Memory limit: 128M

Max execution time: 30

Database information

MySQL version: 5.5.37-cll

MySQL engine: InnoDB

Tables prefix: ps_

Store information

PrestaShop version: 1.5.6.2

Shop URL: http://www.plasteringsupplies.com.au/~plasteri/

Current theme in use: default

Mail configuration

Mail method: You are using the PHP mail function.

Your information

Your web browser: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.104 Safari/537.36

 

 

 Check your configuration

Required parameters: OK

Optional parameters: Please fix the following error(s)

• mbstring
• pdo_mysql

Missing files (40)

• admin_webshop/autoupgrade/index.php
• modules/blockcurrencies/blockcurrencies.css
• modules/blockcurrencies/blockcurrencies.php
• modules/blockcurrencies/blockcurrencies.tpl
• modules/blockcurrencies/index.php
• modules/blockcurrencies/logo.gif
• modules/blockcurrencies/logo.png
• modules/blockcurrencies/img/block_languages_top_p_bg.png
• modules/blockcurrencies/img/index.php
• modules/blockcurrencies/translations/index.php
• modules/editorial/homepage_logo_1.jpg
• modules/statsbestmanufacturers/index.php
• modules/statsbestmanufacturers/logo.gif
• modules/statsbestmanufacturers/logo.png
• modules/statsbestmanufacturers/statsbestmanufacturers.php
• modules/statsbestmanufacturers/translations/index.php
• modules/vatnumber/VATNumberTaxManager.php
• modules/vatnumber/ajax.php
• modules/vatnumber/index.php
• modules/vatnumber/logo.gif
• modules/vatnumber/logo.png
• modules/vatnumber/vatnumber.php
• modules/vatnumber/translations/index.php
• override/classes/cache/index.php
• override/classes/controller/index.php
• override/classes/db/index.php
• override/classes/exception/index.php
• override/classes/helper/index.php
• override/classes/log/index.php
• override/classes/module/index.php
• override/classes/order/index.php
• override/classes/pdf/index.php
• override/classes/range/index.php
• override/classes/shop/index.php
• override/classes/stock/index.php
• override/classes/tax/index.php
• override/classes/webservice/index.php
• override/controllers/admin/index.php
• override/controllers/admin/templates/index.php
• override/controllers/front/index.php

[PlasteringSupplies]

Unbelievable!

 

I went to Advanced Parameters-Performance and hit the Clear Smarty Cache and it fixed everything!

 

Go figure

Edited October 22, 2014 by PlasteringSupplies (see edit history)

[maconl]

hi ,

what i said to do,was not to fix the problem but to see the errors 

you turnded de debu mode on ,,

 

and as you could see you saw a list of errors :

Optional parameters: Please fix the following error(s)
mbstring
pdo_mysql
Missing files (40)
admin_webshop/autoupgrade/index.php
modules/blockcurrencies/blockcurrencies.css
modules/blockcurrencies/blockcurrencies.php
modules/blockcurrencies/blockcurrencies.tpl
modules/blockcurrencies/index.php
modules/blockcurrencies/logo.gif
modules/blockcurrencies/logo.png
modules/blockcurrencies/img/block_languages_top_p_bg.png
modules/blockcurrencies/img/index.php
modules/blockcurrencies/translations/index.php
modules/editorial/homepage_logo_1.jpg
modules/statsbestmanufacturers/index.php
modules/statsbestmanufacturers/logo.gif
modules/statsbestmanufacturers/logo.png
modules/statsbestmanufacturers/statsbestmanufacturers.php
modules/statsbestmanufacturers/translations/index.php
modules/vatnumber/VATNumberTaxManager.php
modules/vatnumber/ajax.php
modules/vatnumber/index.php
modules/vatnumber/logo.gif
modules/vatnumber/logo.png
modules/vatnumber/vatnumber.php
modules/vatnumber/translations/index.php
override/classes/cache/index.php
override/classes/controller/index.php
override/classes/db/index.php
override/classes/exception/index.php
override/classes/helper/index.php
override/classes/log/index.php
override/classes/module/index.php
override/classes/order/index.php
override/classes/pdf/index.php
override/classes/range/index.php
override/classes/shop/index.php
override/classes/stock/index.php
override/classes/tax/index.php
override/classes/webservice/index.php
override/controllers/admin/index.php
override/controllers/admin/templates/index.php
override/controllers/front/index.php

soin this case was smarty pointing to missing files but in fact they are on the server

 when you cleared the cache everything went back into normal 

[maconl]

when you changed the debug mode ,, 

you can turn it off again 

 

go with your ftp  to the folder config > look for the file  defines.inc.php

change the line:

define('_PS_MODE_DEV_', true);

into : 

define('_PS_MODE_DEV_',false);

[maconl]

can you also change the title into [solved]

you can do this to edit your first post with the full editor and change the title tnx

[ebydoria]

Good morning

I've tried several options, so far not managed to solve it!

I was installing a module, then all the back office modules disappeared!

Need to make any changes because it comes ai christmas and not have access to modules!

I really need your help please!

[ebydoria]

Good morning

I've tried several options, so far not managed to solve it!

I was installing a module, then all the back office modules disappeared!

Need to make any changes because it comes ai christmas and not have access to modules!

I really need your help please!

[maconl]

Hi Ebydoria

 

what kind module and what is your prestashop version ?

 

you can try at first to clear your cache on your server ,

i need to know the PS version before i can help you

[ebydoria]

Hello Maconi,

It was modulo popup_v1.1

The prestashop 1.4.4.0

I did clean the cache, no change!

 

Server information

Prestashop Version: 1.4.4.0

Server information: Linux #1 SMP Tue Aug 19 10:37:27 EDT 2014 x86_64

Server software Version: Apache

PHP Version: 5.3.29

MySQL Version: 5.5.40-cll

Store information

URL of your website: http://www.lojaonline.st/

Theme name used: prestashop

Mail information

Mail method: You use PHP mail() function.

Your information

Information from you: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.117 Safari/537.36

 

 Check your configuration

Required parameters: OK

Optional parameters: OK

 

Tks