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Advanced parameters - Shopping carts


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I am trying to work out why I can not see peoples shopping carts when they have items in there. In the customer page, under products or abandoned carts it shows what they currently have in there, when I click on to see what they have, the first page advises I have no permission to see the page.

 

In the Advanced parameters page it also appears with the error: Controllers

 

Can anyone explain why i cant access these or possibly what I can do to change/correct this?

 

I have superadmin rights and all permissions are ticked.

 

Many thanks

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