davekeller Posted October 16, 2014 Share Posted October 16, 2014 Hi there, Prestashop crashes whenever my customers try to choose an alternative delivery address for their order: - Customer goes to checkout, and fills in address details - In the next screen > address panel, select an option from the "choose a delivery address" drop-down box OR un-check "Choose a billing address" At this point the "address" panel,"delivery methods" panel and the "choose your payment method" panels all become greyed out, and the spinning wheel is displayed (see image). This doesn't go away until you refresh the screen (but the customer is still unable change delivery address. Please can anyone give me some pointers as to where to start with troubleshooting? Thanks a lot! Link to comment Share on other sites More sharing options...
tuk66 Posted October 17, 2014 Share Posted October 17, 2014 What is the URL? Link to comment Share on other sites More sharing options...
davekeller Posted October 20, 2014 Author Share Posted October 20, 2014 Hi tuk66, the URL is: http://www.bestflea.com. Link to comment Share on other sites More sharing options...
tuk66 Posted October 20, 2014 Share Posted October 20, 2014 It works for me and for Guest checkout. Have you tried Firebug Console or something similar? Symptoms indicate JavaScript/AJAX error. Link to comment Share on other sites More sharing options...
davekeller Posted October 20, 2014 Author Share Posted October 20, 2014 Hi tuk66, thanks for the tip. The hanging occurs when the user is registered > chooses to checkout > adds a new address > then selects the new address from the "Choose a delivery address" dropdown. I get the following errors on the offending page (using FireFox console): > Blocked loading mixed active content "http://fonts.googleapis.com/css?family=Yanone+Kaffeesatz:regular,bold"[Learn More] quick-order > TypeError: carriers is undefined order-opc.js:32 I wasn't aware that the theme I am using even utilises Google Fonts, and I'm unsure how to turn this off ( I will contact the theme author). I'm not sure what the other error is, I can find it mentioned anywhere in Google search results. Will keep looking though. I'm going to setup a test site with the default theme to see if it's a theme issue. Link to comment Share on other sites More sharing options...
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