Missing products and blank orders

[Emaitch]

My shop has been working fine for some time. I added new products last week with no problem. I am using v1.5.3.1

 

This week I added 5 new products which didn't show up when being searched. They were visible when I looked under Manufacturers. I have resolved this by using the "Add misding products to index" feature.

 

Now I have a new issue. A customer has placed an order. In the Dashboard it show the ID, Customer Name, Total and Action. Usually it will also say "Awaiting cheque payment" under Status, but this is blank.

 

When I look at the Order, it does not list any products, but it does show the order amount.

 

When placing a test order, it gives me a blank white screen. This was also the same when adding new products - when I clicked Save, it have me a blank page. Refreshing is also a blank page. I have to log in again to see the product or the order, but the order does not save which products are required.

 

Could this be a database issue? The database is 18MB and the host says I can my database can be 500MB.

 

Please help!

[[email protected]]

Did you find a solution to this?

I've got the same problem.

[praffy]

Update your prestashop version... Problem may be solved in new version...

[[email protected]]

I have PrestaShop version 1.6.0.9

[Emaitch]

Hi Guys. Thanks for your feedback.

 

The problem is now resolved. I went to the User Manual and found this...

 

Turning the error message display on in case of unexpected and persistent blank pages

If your back-office and/or front-office start displaying a blank or incomplete page regularly without any error message, it is necessary to activate the display of the PHP errors in order to understand the problem.

This is done in your PrestaShop installation's /config/defines.inc.php file. You should edit the following line:

define('_PS_MODE_DEV_', false);

...and change it into:

define('_PS_MODE_DEV_', true);

Now browse your store's pages again. PrestaShop will display all the relevant error messages (if any), which should help you solve the issue.

Once the issue has been fixed, you must revert your changes: edit the /config/defines.inc.php file again and put false back as the value for the _PS_MODE_DEV_ constant.

 

...and this told me the problem was with the Ebay Module I was using. Basically, the Module had been updated, and I was still using an older version. Once I applied the update, everything was back to normal.

Irritatingly simple