Email issue

[idoityourself]

Hi

Im running the latest version of prestashop and sell virtual products. I sell two types, instant downloads and digital files that need to be customised first so I just email those out. 

Id like my shop set to just send one email out when someone orders. If its an instant download they just get the virtual product email and if its a customised product they just get the order confirmation email.

At the moment virtual product emails are not sending at all and I don't know why

 

If you need more info let me know, Id like to get a quote for this to be done as soon as possible

thanks

 

Ive discovered it is in fact prestashop randomly deleting my virtual products, so until I can get an answer from them on that its best not to throw any more money into the site. Sorry don't know how to close this request but hopefully there is a solution then I can come back to tidying my emails up.

thanks

Edited October 16, 2014 by idoityourself (see edit history)