Xavier du Tertre Posted October 14, 2014 Share Posted October 14, 2014 Hello, To all merchants using PayPal with their "Hosted Sole Solution" (a.k.a HSS, or Integral Evolution, ... depending on the country you're in), this is an important message to read and pass on to your technical team. Let's recap in one simple sentence: Without PayPal HSS, your customers paying with PayPal do so on PayPal's website, in a new tab in their browser ; If you did integrate PayPal HSS on your online store, your customers stay on the store when they log in on PayPal and proceed to paying and completing their order. Yesterday, PayPal modified their API and they now send invalid data on IPNs (Instant Payment Notification). As a result, all merchants using PayPal HSS are not getting in their back-office the orders that were placed by customers paying with PayPal. Do not modify anything in the software, the issue isn't in PrestaShop's code. On Thursday, October 16th, PayPal will proceed with a complete roll-back of their API and the situation will be over. Until then, all merchants affected by this issue must: - Switch to the standard web payment solution of PayPal (until Thursday) - Deactivate the use of IPNs (until Thursday) For those who are unsure which solution they're using: if you're using the HSS solution, you're paying around $25 a month. If you're not paying for this kind of tool, then it means you're on the classic web payment solution and everything is fine. Thank you for reading and sharing the info with whomever might be concerned. We're available for any additional question you may have. Xavier 6 Link to comment Share on other sites More sharing options...
DFWcomposites Posted October 15, 2014 Share Posted October 15, 2014 (edited) I just set up an account with PayPal using their Payments Advanced account (so I pay $5 dollars a month instead of $25), but the checkout occurs on my website/domain (not on paypal's). This is a new setup so everything so far has been a test. I created a 2 dollar item and ran it through my one page checkout, and after entering my credit card info into PayPal's dialogue boxes, I hit pay and it makes a processing icon. Finally, the area on the page in which the module sits reloads, but the rest of the checkout page doesn't. The payment module is fully gone, and that reloaded area appears to be a portion of my website's homepage. In my back office, no order appears (although a new customer account does if I elected to create one). HOWEVER, when I look at my paypal account, the correct amount of money shows up in the account (after checking my bank account it appears as if my cc was charged correctly as well). so the payment went through, it just didn't register on my website at all. Is this the problem that will be fixed when PayPal redoes their end of the problem? Will my customer's checkout page reload correctly once it receives a response from PayPal that the payment transaction completed successfully? PS 1.6.0.5 PayPal 1.3.8 Thanks! Chetan edit: to make it more confusing, the PayPal 'HSS' service apparently isn't available in the US, which is where I'm located. However, does the problem with my website replicate what other people's HSS error is doing to their checkout? Edited October 15, 2014 by DFWcomposites (see edit history) Link to comment Share on other sites More sharing options...
eugenata Posted October 15, 2014 Share Posted October 15, 2014 ... On Thursday, October 16th, PayPal will proceed with a complete roll-back of their API and the situation will be over. Until then, all merchants affected by this issue must: - Switch to the standard web payment solution of PayPal (until Thursday)... IMPORTANT: if you use the standard payment, paypal will charge the standard fees that are greater than pro fees. 2 Link to comment Share on other sites More sharing options...
Nothingbuttea Posted October 15, 2014 Share Posted October 15, 2014 Will they be rolling back in the UK? I am having the same issue though Paypal here are refusing to accept that that it is anything to do with them and say the API's are different across Europe? Link to comment Share on other sites More sharing options...
samyha Posted October 15, 2014 Share Posted October 15, 2014 Hello everyone, @DFWcomposites: the issue you're running into is the same as explained by Xavier above. To all: we just got a confirmation from Paypal that this issue will be sorted out by their technical team tomorrow. Have a great day ! Link to comment Share on other sites More sharing options...
manfield Posted October 16, 2014 Share Posted October 16, 2014 Hello, we're experience the same issue, and it's a big one. Please post ticket resolution as PayPal completes rollback, in order to know we've gone back to a normal situation. Thanks Manfredi Link to comment Share on other sites More sharing options...
cat1999 Posted October 16, 2014 Share Posted October 16, 2014 Hi, Does anyone know the time the rollback should complete? We are in the UK and this has affected all four of our stores. Thanks Link to comment Share on other sites More sharing options...
cat1999 Posted October 16, 2014 Share Posted October 16, 2014 Hi, We are also based in the UK and when I called PayPal they were aware of an issue but could not clarify when the fix would be made. But at least they did admit to a problem and that it would be fixed. BTW the issue for us was related to IPN calls (we use PayPal Payments Pro). Cat Will they be rolling back in the UK? I am having the same issue though Paypal here are refusing to accept that that it is anything to do with them and say the API's are different across Europe? Link to comment Share on other sites More sharing options...
samyha Posted October 16, 2014 Share Posted October 16, 2014 Hi everyone, The rollback should happen today morning US time (and during the afternoon in France). I will keep you updated! Link to comment Share on other sites More sharing options...
bricofera Posted October 16, 2014 Share Posted October 16, 2014 Paypal ITALY just told me that the rollback has been done. Tested now and I confirm that payments are back to work bye Link to comment Share on other sites More sharing options...
manfield Posted October 16, 2014 Share Posted October 16, 2014 (edited) As for Paypal ITALY We just received a payment and order was generated. Everything seems ok now. Thanks M Edited October 16, 2014 by manfield (see edit history) Link to comment Share on other sites More sharing options...
samyha Posted October 16, 2014 Share Posted October 16, 2014 To everyone, The rollback from Paypal's technical team has been made today. I invite you to reset the module. However, we want to warn you that all the orders that had been made won't be recovered by Paypal. A special support will be proposed to merchants to solve this issue. Have a nice day! Link to comment Share on other sites More sharing options...
aljon ngo Posted October 17, 2014 Share Posted October 17, 2014 To everyone, The rollback from Paypal's technical team has been made today. I invite you to reset the module. However, we want to warn you that all the orders that had been made won't be recovered by Paypal. A special support will be proposed to merchants to solve this issue. Have a nice day! Hello samyha,I just receive again an email today regarding 'PayPal Instant Payment Notification Warning ' .. will i just ignore it and wait? or is there something else i have to do in my prestashop? thanks Link to comment Share on other sites More sharing options...
Nothingbuttea Posted October 17, 2014 Share Posted October 17, 2014 Hello samyha,I just receive again an email today regarding 'PayPal Instant Payment Notification Warning ' .. will i just ignore it and wait? or is there something else i have to do in my prestashop? thanks I got the same message this morning. Though the orders are now showing up in the back office again. Link to comment Share on other sites More sharing options...
samyha Posted October 17, 2014 Share Posted October 17, 2014 Hello everyone, A special support is at your disposal about this bug. If the rollback wasn't successful for you, or if you need more informations, here's the person to contact from 202 e-commerce in charge of this topic, ready to help you out: please contact Keith Badri at support-paypal[at]202-ecommerce.com Have a great day! Link to comment Share on other sites More sharing options...
ChristianJules Posted October 17, 2014 Share Posted October 17, 2014 Hi, Has Paypal rolled back for France ? Still have the issue for now. Regards, Christian Link to comment Share on other sites More sharing options...
samyha Posted October 20, 2014 Share Posted October 20, 2014 Hi Christian, Yes Paypal made a general roll back. If the issue remains I posted you above the email address of the person you have to contact. Have a nice day. Link to comment Share on other sites More sharing options...
FabioS Posted November 3, 2014 Share Posted November 3, 2014 Hi, I have this issue again. After payment with PayPal Pro, no order created in BO. Link to comment Share on other sites More sharing options...
FabioS Posted November 5, 2014 Share Posted November 5, 2014 I have fix this problem with this little code in PayPal module. This code also fixes the problem that many people have on the test PayPal. - go to /modules/paypal/api/ - open paypal_connect.php - around line 88 you can see @curl_setopt($ch, CURLOPT_SSLVERSION, 3); -replace with : // @curl_setopt($ch, CURLOPT_SSLVERSION, 3); @curl_setopt($ch, CURLOPT_SSLVERSION, CURL_SSLVERSION_TLSv1); @curl_setopt($ch, CURLOPT_SSL_CIPHER_LIST, 'SSLv3'); 1 Link to comment Share on other sites More sharing options...
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