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1&1 problem? They're blaming Prestashop. Pls test my site!


LBPC

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Hi all

 

Desperately need your help.  I've has lots of problems with my site not working with 1&1 (very slow, pages not loading fully, server time outs..)

 

So I upgraded to another contract with them and its been working fine for about a month.  Now the same problems are back.

 

Can you guys pls have a look and tell me if the site is working at your end?  It's the default theme.

 

Is the home page image to the right, with the coloumn to the left?

Can you add products to the basket?

Is the basket showing "delivery: 3.90€" once it has a product?

Error messages? 

post-606148-0-47685700-1413283748_thumb.jpeg

 

http://tinyurl.com/o6ap6b8
PrestaShop™ 1.6.0.9

 

From the BO - it loads quickly, I can see all my orders, but can't get into any of them. 

post-606148-0-23883300-1413282948_thumb.png

 

Nothing was changed since last nite and this morning.  Nothing in the logs.

 

Thankyou so much, I need to find out if the problem is a 1&1 server issue again or on the prestashop side.

 

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I would use CCC (Combine, Compress and Cache) a CDN for images. The home page has 30 external Javascript scripts, 27 external stylesheets, a total of 95 components and a total weight of 2340.2K bytes. It is huge load for every shared hosting.

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Hi, thaks for your reply.

 

I turned on all the CCC options, hasn't helped unfortunately.  Would that affect BO commandes anyway?  It all worked fine last night...

 

There is only about 60 images on the site, is a CDN necessary?  So you believe the problem is at the prestashop side, not a server issue?

 

Thanks for your help!

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  On 10/14/2014 at 11:38 AM, LBPC said:

Hi, thaks for your reply.

 

I turned on all the CCC options, hasn't helped unfortunately.  Would that affect BO commandes anyway?  It all worked fine last night...

 

There is only about 60 images on the site, is a CDN necessary?  So you believe the problem is at the prestashop side, not a server issue?

 

Thanks for your help!

 

CCC did help.

 

you are loading java bottom.

 

when you have performance issues, clicking away at front office only offers a little info, i.e. ccc or not, java top or bottom...

 

if you  want  to find slow area of page render then use PrestaShop debug profiling.

 

config/defines.inc.php

 

set this to true, collect information and set back to false ASAP as all visitors front and back will see this reporting.

define('_PS_DEBUG_PROFILING_', false);
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ok, i got this:

 

Warning: DOMDocument::loadXML(): Empty string supplied as input in /homepages/27/d475612626/htdocs/modules/envoimoinscher/Env/WebService.php on line 436
 
Warning: DOMDocument::loadXML(): Empty string supplied as input in /homepages/27/d475612626/htdocs/modules/envoimoinscher/Env/WebService.php on line 436
 
Warning: DOMDocument::loadXML(): Empty string supplied as input in /homepages/27/d475612626/htdocs/modules/envoimoinscher/Env/WebService.php on line 436
 
Warning: DOMDocument::loadXML(): Empty string supplied as input in /homepages/27/d475612626/htdocs/modules/envoimoinscher/Env/WebService.php on line 436
 
Warning: DOMDocument::loadXML(): Empty string supplied as input in /homepages/27/d475612626/htdocs/modules/envoimoinscher/Env/WebService.php on line 436
 
Warning: PDO::query(): MySQL server has gone away in /homepages/27/d475612626/htdocs/classes/db/DbPDO.php on line 91
 
Warning: PDO::query(): Error reading result set's header in /homepages/27/d475612626/htdocs/classes/db/DbPDO.php on line 91
[PrestaShopDatabaseException]
 
MySQL server has gone away
 
 
SELECT *
FROM `ps2_carrier` a
LEFT JOIN `ps2_carrier_shop` `c` ON a.id_carrier = c.id_carrier AND c.id_shop = 1
WHERE (a.id_carrier = 119)
 LIMIT 1
 
at line 635 in file classes/db/Db.php
629. WebserviceRequest::getInstance()->setError(500, '
 '.$this->getMsgError().'. From '.(isset($dbg[3]['class']) ? $dbg[3]['class'] : '').'->'.$dbg[3]['function'].'() Query was : '.$sql, 97);
630. }
631. else if (_PS_DEBUG_SQL_ && $errno && !defined('PS_INSTALLATION_IN_PROGRESS'))
632. {
633. if ($sql)
634. throw new PrestaShopDatabaseException($this->getMsgError().'<br /><br /><pre>'.$sql.'</pre>');
635. throw new PrestaShopDatabaseException($this->getMsgError());
636. }
637. }
638. 
639. /**
DbCore->displayError - [line 325 - classes/db/Db.php] - [1 Arguments]
DbCore->query - [line 547 - classes/db/Db.php] - [1 Arguments]
DbCore->getRow - [line 217 - classes/ObjectModel.php] - [1 Arguments]
ObjectModelCore->__construct - [line 167 - classes/Carrier.php] - [2 Arguments]
CarrierCore->__construct - [line 558 - classes/Carrier.php] - [1 Arguments]
CarrierCore::getCarriersForOrder - [line 1228 - classes/Carrier.php] - [3 Arguments]
CarrierCore::getAvailableCarrierList - [line 1728 - classes/Cart.php] - [5 Arguments]
CartCore->getPackageList - [line 1926 - classes/Cart.php]
CartCore->getDeliveryOptionList - [line 2397 - classes/Cart.php] - [1 Arguments]
CartCore->getDeliveryOption - [line 2465 - classes/Cart.php] - [3 Arguments]
CartCore->getTotalShippingCost - [line 1361 - classes/Cart.php] - [2 Arguments]
CartCore->getOrderTotal - [line 68 - modules/blockcart/blockcart.php] - [2 Arguments]
BlockCart->assignContentVars - [line 185 - modules/blockcart/blockcart.php] - [1 Arguments]
BlockCart->hookRightColumn - [line 235 - modules/blockcart/blockcart.php] - [1 Arguments]
BlockCart->hookTop - [line 509 - classes/Hook.php] - [1 Arguments]
HookCore::exec - [line 448 - classes/controller/FrontController.php] - [1 Arguments]
FrontControllerCore->initContent - [line 37 - controllers/front/IndexController.php]
IndexControllerCore->initContent - [line 180 - classes/controller/Controller.php]
ControllerCore->run - [line 373 - classes/Dispatcher.php]
DispatcherCore->dispatch - [line 28 - index.php]
 
 
So it's the module envoimoinscher?
 
Thanks for your help!
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MySQL server has gone away

 

sort of says it all yes?  I'd recontact my hosting with this piece of information.

 

as for envoimoinscher, those are php warnings, that does not stop the script, i.e. compared to (error) which does, so if you do not see issue of this module not working properly it probably is nothing to worry about.

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  On 10/14/2014 at 12:04 PM, El Patron said:

MySQL server has gone away

 

sort of says it all yes?  I'd recontact my hosting with this piece of information.

 

as for envoimoinscher, those are php warnings, that does not stop the script, i.e. compared to (error) which does, so if you do not see issue of this module not working properly it probably is nothing to worry about.

 

Thankyou!!!   1&1 have blamed google, IE, my laptop, my iphone and my internet connection, now I've got 'em!

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  On 10/14/2014 at 12:06 PM, LBPC said:

Thankyou!!!   1&1 have blamed google, IE, my laptop, my iphone and my internet connection, now I've got 'em!

 

getting proper debug will help, if you tell hosting or community you have issue,  without facts, well we going to play the blame game..jajajaja

 

now you have new tools that will allow you to provide better information.

 

happy day, el

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  On 10/14/2014 at 12:09 PM, El Patron said:

getting proper debug will help, if you tell hosting or community you have issue,  without facts, well we going to play the blame game..jajajaja

 

now you have new tools that will allow you to provide better information.

 

happy day, el

Thanks, I used your guide to turn it on too  :)

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  On 10/14/2014 at 12:50 PM, bellini13 said:

they will tell you that you have long running sql statements, and that too many database connections are being used, and ultimately put the blame back on you and the Prestashop software

 

O-kaaay....  you sound like you're speaking from experience.  Did you have the same issue?  How did you fix it?  

I went with 1&1 because the prestashop documentation listed them as a recommended hoster!

 

Thanks.

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  On 10/14/2014 at 1:25 PM, LBPC said:

O-kaaay....  you sound like you're speaking from experience.  Did you have the same issue?  How did you fix it?  

I went with 1&1 because the prestashop documentation listed them as a recommended hoster!

 

Thanks.

 

we don't really know what they will tell you, so we can all sit around and braid each others hair until the next full moon.  yes?

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