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Mail not reopen when customer answer


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I keep this problem since my begining with prestashop (1.4 -> 1.6)

 

Sometimes (1 time on 5) when a customer answer a message i correctly see the blue notificatin of new mail (in the header notification of back office) but when i click on the message i see it not re-open.

That means, if i dont click on blue notification and do another task, i wont see the message later as "open", so i miss it...

 

Until now i've not seen anyone else with this problem... i use PHP for mail, do you think this mistake could come from this ?

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