Avoid invoice generation when obtaining payment error state

[alfix]

Hi,

I have trouble with accountability because when a customer fails in attemp to pay by credit card the order state goes to "Payment Error" but the invoice is generated. Usually they try to pay again by the same or other method and then another order # is created with his own invoice.

So I have two invoices for the same order.

Somebody knows how to avoid generating invoices but only when the order is correctly payed?

Screenshot of the state is attached.

Thank you!

[radders]

Sounds like a bug in your payment module for the specific card gateway if it is generating errors. I didn't think there was a status called 'Payment Error' in Prestashop but I was wrong.

On thinking about it, at least you have an order number generated before you go to the gateway. This must help with reconciliations :-)

Back Office >> Orders >> Statuses
and untick 'Invoice' in the 'Payment error' row.