JustinasBNP Posted October 9, 2014 Share Posted October 9, 2014 (edited) Hi, My shops index page suddenly went blank, and when i turn on error displaying in defines.inc.php, it stills shows nothing, i'm using 1.5.4 version. Backend working properly. Any suggestions? Site is down.. Waiting for quick response. Thanks.. Edited October 9, 2014 by JustinasBNP (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted October 9, 2014 Share Posted October 9, 2014 have you got an access to error log file on your server? can you also share url to your shop, please? Link to comment Share on other sites More sharing options...
JustinasBNP Posted October 9, 2014 Author Share Posted October 9, 2014 thank you for response. i have access to ftp, where i have to look for error log file? I will post it to pm to you. in advance, i cleared smarty cache folders, checked writing permissions, checked modules, but seems everything is good. Link to comment Share on other sites More sharing options...
JustinasBNP Posted October 9, 2014 Author Share Posted October 9, 2014 only error that i can see in servers error log is: [Thu Oct 09 15:34:16 2014] [error] [client X] File does not exist: /home/2/domains/X.XX/public_html/1069-XX [Thu Oct 09 15:34:16 2014] [error] [client X] File does not exist: /home/2/domains/X.XX/public_html/404.shtml [Thu Oct 09 15:34:30 2014] [error] [client X] File does not exist: /home/2/domains/X.XX/public_html/1771-thickbox_default [Thu Oct 09 15:34:30 2014] [error] [client X] File does not exist: /home/2/domains/X.XX/public_html/404.shtml [Thu Oct 09 15:35:12 2014] [error] [client X] File does not exist: /home/2/domains/xx.xx/public_html/dfaaac, referer: https://www.google.lt/ [Thu Oct 09 15:35:12 2014] [error] [client X] File does not exist: /home/2/domains/xx.xx/public_html/404.shtml, referer: https://www.google.lt/ [Thu Oct 09 15:35:12 2014] [error] [client X] File does not exist: /home/2/domains/xx.xx/public_html/favicon.ico [Thu Oct 09 15:35:12 2014] [error] [client X] File does not exist: /home/2/domains/xx.xx/public_html/404.shtml [Thu Oct 09 15:35:41 2014] [error] [client X] File does not exist: /home/2/domains/xx.xx/public_html/1098-fridges and so on.. Link to comment Share on other sites More sharing options...
musicmaster Posted October 9, 2014 Share Posted October 9, 2014 It could be something with htaccess. Two suggestions: - try regenerating .htaccess - try switching off pretty urls Do I understand it correctly that you can still access your backoffice? Link to comment Share on other sites More sharing options...
JustinasBNP Posted October 9, 2014 Author Share Posted October 9, 2014 (edited) tried regenerating .htaccess, first time when i did that it showed message: [Debug] This page has moved Please use the following URL instead: http://mysite.x Do I understand it correctly that you can still access your backoffice? Yes, i can, it is working properly Edited October 9, 2014 by JustinasBNP (see edit history) Link to comment Share on other sites More sharing options...
JustinasBNP Posted October 9, 2014 Author Share Posted October 9, 2014 any suggestions? Link to comment Share on other sites More sharing options...
musicmaster Posted October 9, 2014 Share Posted October 9, 2014 You didn't try my other suggestion. Link to comment Share on other sites More sharing options...
JustinasBNP Posted October 9, 2014 Author Share Posted October 9, 2014 You didn't try my other suggestion. i did.. nothing changed, of any variations of urls.. Link to comment Share on other sites More sharing options...
musicmaster Posted October 10, 2014 Share Posted October 10, 2014 tried regenerating .htaccess, first time when i did that it showed message: [Debug] This page has moved Please use the following URL instead: http://mysite.x You are hiding here important information. What is the difference between the url you use and that "http://mysite.x"? A difference between the domain name that you defined in the database and the domain along which you access the shop can cause the problems you describe. Link to comment Share on other sites More sharing options...
JustinasBNP Posted October 10, 2014 Author Share Posted October 10, 2014 You are hiding here important information. What is the difference between the url you use and that "http://mysite.x"? A difference between the domain name that you defined in the database and the domain along which you access the shop can cause the problems you describe. No difference, url that i use, and url that is shown is the same. When i click on it, it redirects to the same page. Link to comment Share on other sites More sharing options...
Recommended Posts