Modules disappear

[[email protected]]

I had set the whole store up and went to remove the old customer information as described. Went back and clicked on the MODULE tag and no modules show up. In fact NOTHING shows up, just a blank white page.

 

This is the FIFTH time under a variety of issues that this has happened. I do not want to restore all the information again.

[sandipchandela]

Just enabling error reporting to yes so if any error has been occurring it will gets displayed.

 

Currently : @ini_set('display_errors', 'off');

 

set to : @ini_set('display_errors', 'on');

 

file location :  config->defines.inc.php

[[email protected]]

How/Where do I do this?

 

I'm not that proficient in PHP.

 

Thanks

[El Patron]

How/Where do I do this?

 

I'm not that proficient in PHP.

 

Thanks

 

http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/

[[email protected]]

Thanks! Hopefully I won't blow it up!

[[email protected]]

Did not work.

[sandipchandela]

Will have to look inner coding.

Which version you are using?

What you put code in file in which file?

 

Share your web url  ?

[[email protected]]

Version 1.6.0.9

 

http://www.ibew46.org/prestashop/admin4261/index.php?controller=AdminDashboard&token=184ff65a3e7640d3cbe652d5f2906cdc

 

Will have to look inner coding.

Which version you are using?

What you put code in file in which file?

 

Share your web url  ?

[El Patron]

Did not work.

 

to keep interest of community details are important.  How did it not work?

 

tip: if you can not get the error from blank page, all is lost.  You must find the exact error, this is something you will need to know how to do unless you hire a webmaster to do it for you.

[[email protected]]

/* Debug only */
if (!defined('_PS_MODE_DEV_'))
define('_PS_MODE_DEV_', false);  (CHANGED TO TRUE)
/* Compatibility warning */
define('_PS_DISPLAY_COMPATIBILITY_WARNING_', TRUE);
if (_PS_MODE_DEV_)
{
    @ini_set('display_errors', 'on'); (was off)
    @error_reporting(E_ALL | E_STRICT);
    define('_PS_DEBUG_SQL_', true);
}
 

 

 

from above:
 

Just enabling error reporting to yes so if any error has been occurring it will gets displayed.

 

Currently : @ini_set('display_errors', 'off');

 

set to : @ini_set('display_errors', 'on');

 

file location :  config->defines.inc.php

 

 

 

to keep interest of community details are important.  How did it not work?

 

tip: if you can not get the error from blank page, all is lost.  You must find the exact error, this is something you will need to know how to do unless you hire a webmaster to do it for you.

I tried to attach a photo but it didn't come through.

 

Here is the link to the pic.

 

http://www.ibew46.org/blank_module.jpg

 

I made the changes as recommended but still get a blank screen.

 

 

 

And from your page:

 

PrestaShop 1.5.3 -- 1.6

1. open file: config/defines.inc.php  (using FTP or hosting control panel)
2. change false-->true:

define('_PS_MODE_DEV_', false); define('_PS_MODE_DEV_', true);

 

 

---------------------------------------------------------------------------------------------------------------------------------

 

to keep interest of community details are important.  How did it not work?

 

tip: if you can not get the error from blank page, all is lost.  You must find the exact error, this is something you will need to know how to do unless you hire a webmaster to do it for you.

[[email protected]]

This is just one occurrence of losing the MODULES page. I have changed some modules from enable to disable and had this happen or install to uninstall or to delete.

 

It happens when I'm on the MODULES setting up page.

[El Patron]

yes, I understand you are not getting the error to display.

 

this is the issue that must be resolved.  if you can not see php error log from your hosting control panel then a good time to contact your hosting company 

 

also you can load this free module to review php error settings are truly are when you have PrestaShop debug mode enabled.  (some hosting will not let you turn on error reporting)

 

http://www.prestashop.com/forums/topic/278164-free-module-display-php-environment-phpinfo-back-office/

 

if you are unable to get error reporting working, and no help or explanation from hosting, then consider moving hosting. 

 

this is a good experience for your to overcome, do not be discouraged.

[[email protected]]

yes, I understand you are not getting the error to display.

 

this is the issue that must be resolved.  if you can not see php error log from your hosting control panel then a good time to contact your hosting company 

 

also you can load this free module to review php error settings are truly are when you have PrestaShop debug mode enabled.  (some hosting will not let you turn on error reporting)

 

http://www.prestashop.com/forums/topic/278164-free-module-display-php-environment-phpinfo-back-office/

 

if you are unable to get error reporting working, and no help or explanation from hosting, then consider moving hosting. 

 

this is a good experience for your to overcome, do not be discouraged.

 

 

In IE, with the debugger on, it says this: Failed to open http://www.ibew46.org/prestashop/admin4261/index.php?controller=AdminModules&token=69be668f105ec2c44bfea0c7d743c882

 

Prior to that I would get a msg on IE in the blank space saying there could be a server problem, maintenance problem, HTTP code.

[El Patron]

In IE, with the debugger on, it says this: Failed to open http://www.ibew46.org/prestashop/admin4261/index.php?controller=AdminModules&token=69be668f105ec2c44bfea0c7d743c882

 

Prior to that I would get a msg on IE in the blank space saying there could be a server problem, maintenance problem, HTTP code.

 

1. use chrome

2. can you screen shot the error page please, thanks

[[email protected]]

1. use chrome

2. can you screen shot the error page please, thanks

 

Loaded in Chrome: blank page.  this is what I get no matter the browser: http://www.ibew46.org/prestashop/admin4261/index.php?controller=AdminDashboard&token=184ff65a3e7640d3cbe652d5f2906cdc

 

 

Turned on Developer Tools

Clicked on NETWORK tab

It says FAILED TO LOAD RESPONSE DATA

[El Patron]

Loaded in Chrome: blank page.  this is what I get no matter the browser: http://www.ibew46.org/prestashop/admin4261/index.php?controller=AdminDashboard&token=184ff65a3e7640d3cbe652d5f2906cdc

 

 

Turned on Developer Tools

Clicked on NETWORK tab

It says FAILED TO LOAD RESPONSE DATA

 

don't give up!

 

here is what we see from that link (note we are not logged into your back office):

 

http://screencast.com/t/q9EbObDQN

 

if anything, simply copy and paste what you see.

 

tip: download snagit, 30 free  trial, or some other screen capture, I think windows has it built in.  

[[email protected]]

don't give up!

 

here is what we see from that link (note we are not logged into your back office):

 

http://screencast.com/t/q9EbObDQN

 

if anything, simply copy and paste what you see.

 

tip: download snagit, 30 free  trial, or some other screen capture, I think windows has it built in.  

 

 

 

 

This is what I get: http://www.ibew46.org/blank_module.jpg

 

[El Patron]

ok, messag me here the back office url/login credentials and FTP.

 

I can look at this in the morning (Kansas City time).

[jillenglish]

I have this same issue as above... I have tried all the same things described above and still a blank page in three browsers (safari, Firefox & Chrome). Did you ever find a solution to the blank modules section of the backoffice?

[sandipchandela]

I have this same issue as above... I have tried all the same things described above and still a blank page in three browsers (safari, Firefox & Chrome). Did you ever find a solution to the blank modules section of the backoffice?

 

Open file: config/defines.inc.php  (You can user FTP or hosting cPanel details to edit file.)

 

Change display_errors set to "on". So you can see error/message on your screen.

 

@ini_set('display_errors', 'off');

 

@ini_set('display_errors', 'on');

/* Debug only */
if (!defined('_PS_MODE_DEV_'))
define('_PS_MODE_DEV_', false);
/* Compatibility warning */
define('_PS_DISPLAY_COMPATIBILITY_WARNING_', false);
if (_PS_MODE_DEV_)
{
	@ini_set('display_errors', 'on');
	@error_reporting(E_ALL | E_STRICT);
	define('_PS_DEBUG_SQL_', true);
}
else
{
	@ini_set('display_errors', 'off');
	define('_PS_DEBUG_SQL_', false);
}

[[email protected]]

I have done this and IT DOES NOT WORK! The modules page DOES NOT SHOW UP in any browser. It acts like it was deleted.

 

Changing to "off" or "on". No Difference. It is a glitch in the PS coding.

[[email protected]]

I had to step away from working on the shop as I had other work to do but today I got this message when clicking on MODULES from the DESKTOP ADMIN page:

 

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 311296 bytes) in /export/home2/http/.users/a0/00/36/bf/ibew46.org/www/prestashop/cache/smarty/compile/e3/d9/96/e3d996f25ab862757d4c79254f21c29a2a6caf87.file.header.tpl.php on line 418
[PrestaShop] Fatal error in module e3d996f25ab862757d4c79254f21c29a2a6caf87.file.header.tpl:
Allowed memory size of 33554432 bytes exhausted (tried to allocate 311296 bytes)

 

 

Still a blank page . . . No modules to edit show up.

[[email protected]]

I had to step away from working on the shop as I had other work to do but today I got this message when clicking on MODULES from the DESKTOP ADMIN page:

 

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 311296 bytes) in /export/home2/http/.users/a0/00/36/bf/ibew46.org/www/prestashop/cache/smarty/compile/e3/d9/96/e3d996f25ab862757d4c79254f21c29a2a6caf87.file.header.tpl.php on line 418

[PrestaShop] Fatal error in module e3d996f25ab862757d4c79254f21c29a2a6caf87.file.header.tpl:

Allowed memory size of 33554432 bytes exhausted (tried to allocate 311296 bytes)

 

 

Still a blank page . . . No modules to edit show up.

 

 

Apparently this is not a new problem. (The Blank White Screen showing up in 1.6)  I found this today: http://www.inmotionhosting.com/support/prestashop-16/blank-screen

[sandipchandela]

Apparently this is not a new problem. (The Blank White Screen showing up in 1.6)  I found this today: http://www.inmotionhosting.com/support/prestashop-16/blank-screen

 

 

I had to step away from working on the shop as I had other work to do but today I got this message when clicking on MODULES from the DESKTOP ADMIN page:

 

Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 311296 bytes) in /export/home2/http/.users/a0/00/36/bf/ibew46.org/www/prestashop/cache/smarty/compile/e3/d9/96/e3d996f25ab862757d4c79254f21c29a2a6caf87.file.header.tpl.php on line 418

[PrestaShop] Fatal error in module e3d996f25ab862757d4c79254f21c29a2a6caf87.file.header.tpl:

Allowed memory size of 33554432 bytes exhausted (tried to allocate 311296 bytes)

 

 

Still a blank page . . . No modules to edit show up.

 

 

If you are facing issues related to memory size like above, then firstly follow following url

http://www.inmotionhosting.com/support/prestashop-16/blank-screen

 

After that Clear your cache from system.

see following things:

http://www.templatemonster.com/help/prestashop-1-6-x-how-to-clear-smarty-cache.html

[[email protected]]

 

 

If you are facing issues related to memory size like above, then firstly follow following url

http://www.inmotionhosting.com/support/prestashop-16/blank-screen

 

After that Clear your cache from system.

see following things:

http://www.templatemonster.com/help/prestashop-1-6-x-how-to-clear-smarty-cache.html

 

This did absolutely nothing to bring back the MODULES page in the DASHBOARD. :-(

[sandipchandela]

This did absolutely nothing to bring back the MODULES page in the DASHBOARD. :-(

 

This needs to see inner coding.