delvedesign Posted October 7, 2014 Share Posted October 7, 2014 I'm running a client site on PS 1.5.6.2 and the site has been up for around 5 months, the site get's around 20 - 30 orders per day and the other day a customer placed an order and made payment however there is no record of his order or payment in the back office > Orders. The only record of the payment and transaction is on SagePay. Any reason why this would happen? I've never come across this before. Link to comment Share on other sites More sharing options...
tuk66 Posted October 9, 2014 Share Posted October 9, 2014 Look at Carts. Is it a cart and an order number gap? Probably the order itself is stored in database but now shown in Back Office. Link to comment Share on other sites More sharing options...
tomerg3 Posted October 9, 2014 Share Posted October 9, 2014 Generally that happens when there is an error in the PaymentModule->validateOrder() function. You may be able to find an error_log file in the folder of the payment module and see what was the error. Link to comment Share on other sites More sharing options...
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