zabamich Posted October 3, 2014 Share Posted October 3, 2014 My customer reporting problem with receiving email from my store. I'm using store domain as email address. I checked many servers and was fine, emails were delivered. Problem with Hotmail or Live.com is huge becouse emails event go to junk mail. They are not egzist in customer mail box. I created test email and when I sent email to my store and and sent answer email arrive to junk mail, but if I Tring send email from my store to Hotmail or live.Com is not delivered. I tested on PHP and SMTP settings. And still the same. Link to comment Share on other sites More sharing options...
PrestaSOO Posted October 3, 2014 Share Posted October 3, 2014 If you're using smtp, you should try to use google account to send mail : https://www.prestasoo.com/Blog/prestashop-smtp-settings-so-easy.html 1 Link to comment Share on other sites More sharing options...
zabamich Posted October 3, 2014 Author Share Posted October 3, 2014 Yes but why to use Gmail account if I have my own post domain the same with store domain. Link to comment Share on other sites More sharing options...
vekia Posted October 3, 2014 Share Posted October 3, 2014 are you able to check outgoing email log on your server? im interested in remote host (hotmail) reply for your email delivery demand 1 Link to comment Share on other sites More sharing options...
PrestaSOO Posted October 3, 2014 Share Posted October 3, 2014 There are many reason why to use a Google account ( you should have a Google apps bussiness account ) : - Easy to manage your emails. - Avoid Spam filter : If you know what you have to do to avoid Spam filter ( delicated ip, spf .... ), you could use your own mail server. Or just try to use a proffesional mail service, your email will be send to inbox ~50% - 70%. Just try and enjoy the result. Link to comment Share on other sites More sharing options...
zabamich Posted October 4, 2014 Author Share Posted October 4, 2014 Yes it is small progress with mails, I created business Gmail account, and mails we're delivered to customers but to junk folder:). Thats all what we can expect from paid service? I know Microsoft has strange spam filters. Link to comment Share on other sites More sharing options...
zabamich Posted October 4, 2014 Author Share Posted October 4, 2014 (edited) are you able to check outgoing email log on your server? im interested in remote host (hotmail) reply for your email delivery demand I don't have access to the outgoing log.And then was nothing returned from server like undelivered etc. Edited October 4, 2014 by zabamich (see edit history) Link to comment Share on other sites More sharing options...
Danie.12563 Posted October 4, 2014 Share Posted October 4, 2014 Perhaps your server has been marked as spam by users Link to comment Share on other sites More sharing options...
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