HELP! No more visitors for more than 3 days now!

[thezey]

Hello,

I noticed there were no more visitors to my website since Monday, Septeember 29. I first checked the Stats and visits and visitors, which show 0 for the first time. Then,I Looked at  Google  Analytics, under Queries section, the line chart shows no more impressions from September 29 onwards.

 

I checked if my website worked, and prestashop back office 1.5.4.0 and it seems they both work as usual.

 

Could you please help me fix the issue? Why all of the sudden, I don't have any visits anymore?

 

Thank you

[El Patron]

please also check your google analytics to determine if 'stats issue' or in fact no visitors, my bet is back office stats not working.

[thezey]

please also check your google analytics to determine if 'stats issue' or in fact no visitors, my bet is back office stats not working.

 

0 impressions and clicks since September 29 according to google analytics.  I used to have about 8000+ impressions with clicks!

[musicmaster]

One possibility is that you have put your website in maintenance mode. That is that you put it so that you can only look at it from your ip address. 

[thezey]

One possibility is that you have put your website in maintenance mode. That is that you put it so that you can only look at it from your ip address. 

 

Let's say my website is in maintenance mode (I don't think thats the case, as I didn't touch anything), how to check if it's in maintenance mode and how to turn this mode off?

[moraira]

tell us your web side for check it

[thezey]

niz

 

tell us your web side for check it

 

nizoralshop (dot) com. There is an anchor text in the original post.

[musicmaster]

A few people from this forum have looked at your shop. If you don't see them in your statistics there may be something wrong with the statistics.

[El Patron]

I looked.  btw: nice shop

[thezey]

I looked.  btw: nice shop

 

Thanks for the compliment. Do you have any idea why I have no more impressions?

[El Patron]

use google analtyics real time view, and visit your shop, see if google then shows your visit in real-time.

 

I don't use back office views, they are 'sometimes' a lot of overhead.

 

note: impressions is test for google adwords, not analytics.  (pretty sure of that)

[bellini13]

you should also check your hostings access log.  This will certainly tell you if anyone is requesting pages on your website.

[thezey]

you should also check your hostings access log.  This will certainly tell you if anyone is requesting pages on your website.

 

I do have many error logs but don't know what they mean. Could you please take a look at the following  example and explain to me what I should do?

 

Error Logs

 

[Fri Oct 3 09:51:46 2014] CURRENT SERVER TIME

MAIN error_log:

[Fri Oct 03 09:51:40 2014] [notice] [client 176.9.85.180] mod_rbl: 176.9.85.180 is listed in RBL.

[Fri Oct 03 09:51:40 2014] [notice] [client 91.212.182.186] mod_rbl: 91.212.182.186 is listed in RBL.

[Fri Oct 03 09:51:40 2014] [notice] [client 37.59.4.54] mod_rbl: 37.59.4.54 is listed in RBL.

[Fri Oct 03 09:51:41 2014] [notice] [client 46.105.127.124] mod_rbl: 46.105.127.124 is listed in RBL.

[Fri Oct 03 09:51:41 2014] [notice] [client 95.211.225.206] mod_rbl: 95.211.225.206 is listed in RBL.

[bellini13]

no clue, you should ask your host.

 

I mentioned to look at access logs, not error logs

[El Patron]

I do have many error logs but don't know what they mean. Could you please take a look at the following  example and explain to me what I should do?

 

Error Logs

 

[Fri Oct 3 09:51:46 2014] CURRENT SERVER TIME

MAIN error_log:

[Fri Oct 03 09:51:40 2014] [notice] [client 176.9.85.180] mod_rbl: 176.9.85.180 is listed in RBL.

[Fri Oct 03 09:51:40 2014] [notice] [client 91.212.182.186] mod_rbl: 91.212.182.186 is listed in RBL.

[Fri Oct 03 09:51:40 2014] [notice] [client 37.59.4.54] mod_rbl: 37.59.4.54 is listed in RBL.

[Fri Oct 03 09:51:41 2014] [notice] [client 46.105.127.124] mod_rbl: 46.105.127.124 is listed in RBL.

[Fri Oct 03 09:51:41 2014] [notice] [client 95.211.225.206] mod_rbl: 95.211.225.206 is listed in RBL.

 

learn more here: http://en.wikipedia.org/wiki/DNSBL

[Paulito]

Hello

 

I believe that RBL means:

 

Real-time Black Lists

 

It maybe that your IP address is on the list because of email Spamming

 

Not sure if this will help you

http://www.webopedia.com/TERM/R/RBL.html

 

https://rbltracker.com/features/safe_browsing

 

Paul

[PascalVG]

Does your site (still) shows up in usual keyword searches on google? Did you change any SEO-related things, like your domain, sub-domain, keywords, turn on/off Friendly URL, changed titles, <h1> headers, etc. etc., that might have brought down your ranking dramatically? (Don't expect this to bring it back to 0 though....).

 

To check if Maintenance mode is turned on, you can check this in Preferences->maintenance. Also, maybe check from an outside PC (friend or so) if you can reach your site...

[thezey]

Does it mean I'm blacklisted?

[El Patron]

Does it mean I'm blacklisted?

 

no, it does not, we have all been able to visit without issue (not in maint mode).

 

you can check with hosting about the blacklist, but I think it's ok, i.e. they are blocking 'known' problem IP's for you.

 

did you test using google analytics 'real time'?

[thezey]

Does your site (still) shows up in usual keyword searches on google? Did you change any SEO-related things, like your domain, sub-domain, keywords, turn on/off Friendly URL, changed titles, <h1> headers, etc. etc., that might have brought down your ranking dramatically? (Don't expect this to bring it back to 0 though....).

 

To check if Maintenance mode is turned on, you can check this in Preferences->maintenance. Also, maybe check from an outside PC (friend or so) if you can reach your site...

i Didn't touch anything, that's why it makes it even weider. The shop is ensbled under the maintenance tab.

 

It looks like my website is reachable. Though, I don't understand how I can blacklisted, as I don't spam anybody. 

 

Do you know how to solve the blacklist issue?

[thezey]

no, it does not, we have all been able to visit without issue (not in maint mode).

 

you can check with hosting about the blacklist, but I think it's ok, i.e. they are blocking 'known' problem IP's for you.

 

did you test using google analytics 'real time'?

 

Yes, it seems google analytics shows real time visits. However, Ive download the access log file as suggested, but unable to open it as there is no extension. I don't know what format the file is in.

[bellini13]

The access log is just a text file, use notepad or any plain text editor to open it. 

 

as for the errors in the error log, talk to your host, it has nothing to do with prestashop, and the best answer will come from them.  everything else here is just subjective.

[thezey]

The access log is just a text file, use notepad or any plain text editor to open it. 

 

as for the errors in the error log, talk to your host, it has nothing to do with prestashop, and the best answer will come from them.  everything else here is just subjective.

 

Thanks a bunch. I finally opened the access log file and the following is an excerpt. So, I'm unsure what to do about it:

 

220.181.108.175 - - [03/Oct/2014:06:13:16 -0600] "GET /en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add HTTP/1.1" 200 10384 "-" "Mozilla/5.0 (compatible; Baiduspider/2.0; +http://www.baidu.com/search/spider.html)"

123.125.71.79 - - [03/Oct/2014:06:13:19 -0600] "GET /themes/theme686/css/normalize.css HTTP/1.1" 200 8027 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.86 - - [03/Oct/2014:06:13:19 -0600] "GET /themes/theme686/css/font.css HTTP/1.1" 200 22422 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.113 - - [03/Oct/2014:06:13:19 -0600] "GET /themes/theme686/css/bootstrap-responsive.css HTTP/1.1" 200 22397 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.96 - - [03/Oct/2014:06:13:19 -0600] "GET /themes/theme686/css/320.css HTTP/1.1" 200 27790 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.71 - - [03/Oct/2014:06:13:20 -0600] "GET /themes/theme686/css/480.css HTTP/1.1" 200 5433 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.88 - - [03/Oct/2014:06:13:20 -0600] "GET /themes/theme686/css/768.css HTTP/1.1" 200 11964 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.113 - - [03/Oct/2014:06:13:20 -0600] "GET /themes/theme686/cache/77bcf30b272f43bcc37ea0ea6a3a60f7.js HTTP/1.1" 200 159132 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.87 - - [03/Oct/2014:06:13:23 -0600] "GET /themes/theme686/js//source/plugins.js HTTP/1.1" 200 8443 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.95 - - [03/Oct/2014:06:13:24 -0600] "GET /themes/theme686/js//source/footable.js HTTP/1.1" 200 16677 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.85 - - [03/Oct/2014:06:13:25 -0600] "GET /themes/theme686/js//source/jquery.core-ui-select.js HTTP/1.1" 200 17164 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.81 - - [03/Oct/2014:06:13:24 -0600] "GET /themes/theme686/js//source/bootstrap.js HTTP/1.1" 200 62045 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.110 - - [03/Oct/2014:06:13:25 -0600] "GET /themes/theme686/js//source/jquery.scrollpane.js HTTP/1.1" 200 14735 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.73 - - [03/Oct/2014:06:13:19 -0600] "GET /themes/theme686/css/bootstrap.css HTTP/1.1" 200 127534 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.92 - - [03/Oct/2014:06:13:26 -0600] "GET /themes/theme686/js//source/jquery.uniform.js HTTP/1.1" 200 26618 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

123.125.71.69 - - [03/Oct/2014:06:13:27 -0600] "GET /themes/theme686/js//source/jquery.mousewheel.js HTTP/1.1" 200 2692 "http://www.nizoralshop.com/en/cart?qty=1&id_product=29&token=bf923c0c745533f926fc721db1aec3fd&add" "Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1"

[bellini13]

nothing to do.  it just proves that you are receiving traffic from different visitors (the ip address is different) and that the requests are being responded to properly (each line contains HTTP/1.1 200).

 

You also received confirmation from various different people on this thread that they can visit your site.

 

So now you just need to figure out why your stats are no longer keeping track.  Did you or someone you know delete any records from the ps_connection tables in the database?  Or did you configure the stats module to stop recording connection statistics?