albertotm Posted October 1, 2014 Share Posted October 1, 2014 (edited) Hello, I would tell you about a problem that I have in my website that I can´t solve. The issue is that when a customer add a product to the cart and open the cart, he can´t login and appear this message: TECHNICAL ERROR: unable to send login informations Details: Error Thrown: [object Object] Text status: error I have tried a lot of solutions without result. The problem suceed only in '1 step checkout'. Creating an account from normal mode, all works fine. In 'normal checkout in five steps' work fine too. The same happens when the customer try to create a new account from the cart If the page is refresh, the customer appear normally login. La versión de Prestashop usada es 1.6.0.9 con la plantilla Avena de Promokit The Prestashop version used is 1.6.0.9 with Avena theme of Promokit. You can try the issue in: https://cmykgraphic....s/pedido-rapido User: [email protected] Pass: test12345 I hope you can help me to solve the problem Best regards. Edited October 3, 2014 by albertotm (see edit history) Link to comment Share on other sites More sharing options...
PascalVG Posted October 1, 2014 Share Posted October 1, 2014 Others had/have the same problem: http://www.prestashop.com/forums/topic/315392-one-page-checkout-infamous-technical-error-unable-to-send-login-informations/ Seems to be a problem with customers who register first, not using the checkout. This way, they are not required to add an address yet. So the problem is with customers without address. Some 'work around that seems to work: Go to Back office: Preferences -> Customers In "Registration process type" select: "Standard (account creation and address creation)" This will result in when a new user creates an account (not via checkout, but using 'log in' at top right), it will also have to enter an address. After that, everything should be all right. Until the problem is really solved, maybe this helps, pascal. (N.B. Another option is to change to 5 step checkout, but many people don't want that...) 1 Link to comment Share on other sites More sharing options...
albertotm Posted October 2, 2014 Author Share Posted October 2, 2014 Thank you very much Pascal, but the issue is not solved with this solution Link to comment Share on other sites More sharing options...
vekia Posted October 3, 2014 Share Posted October 3, 2014 turn on error reporting, then reproduce issue in console click on error, then open "network" tab. click on "response" tab what you see there? Link to comment Share on other sites More sharing options...
albertotm Posted October 3, 2014 Author Share Posted October 3, 2014 (edited) I add screen capture to the first post too Edited October 3, 2014 by albertotm (see edit history) 1 Link to comment Share on other sites More sharing options...
hrq1 Posted November 20, 2014 Share Posted November 20, 2014 (edited) TECHNICAL ERROR: unable to send login informations Details: Error thrown: [object Object] Text status: error my e-shop.. help. Edited November 20, 2014 by hrq1 (see edit history) Link to comment Share on other sites More sharing options...
shacker Posted January 12, 2015 Share Posted January 12, 2015 check if you have the folder mails/en and the account.txt here, and is not in uppercase like EN this cause the issue 1 Link to comment Share on other sites More sharing options...
trevorgilligan Posted July 29, 2015 Share Posted July 29, 2015 thanks shacker tried that didnt seem to work but thank you Link to comment Share on other sites More sharing options...
trevorgilligan Posted July 29, 2015 Share Posted July 29, 2015 hi shacker so is EN correct? or is en correct? Link to comment Share on other sites More sharing options...
shacker Posted July 29, 2015 Share Posted July 29, 2015 in lowercase, en is correct Link to comment Share on other sites More sharing options...
trevorgilligan Posted July 30, 2015 Share Posted July 30, 2015 ive tried that dint work thanks anyhow. i have removed shipping / address etc from registration so i think that is where the problem is. it only problem when paypal module enabled. and its a problem with cookies , works first time, 2nd time, it gives "unable to send login informations" , trev Link to comment Share on other sites More sharing options...
shacker Posted August 4, 2015 Share Posted August 4, 2015 try in default theme 1 Link to comment Share on other sites More sharing options...
trevorgilligan Posted August 5, 2015 Share Posted August 5, 2015 hi @shacker using default theme Link to comment Share on other sites More sharing options...
shacker Posted August 6, 2015 Share Posted August 6, 2015 you can define var guestcheckout = true; before the if, and try if works 1 Link to comment Share on other sites More sharing options...
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