lsaker Posted September 29, 2014 Share Posted September 29, 2014 I administer a shop and am trying to add new products. When I accessed the admin panel it asked for my email and password. The password was not accepted and I clicked "lost password" and it went nowhere - no acknowledgement or notification that a link to reset the password will be sent. Previously, it would send info, but now nothing! Am desperate to update the product line but cannot get into dashboard! www.ptwtest1.com/egi/prestashop Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 29, 2014 Share Posted September 29, 2014 I administer a shop and am trying to add new products. When I accessed the admin panel it asked for my email and password. The password was not accepted and I clicked "lost password" and it went nowhere - no acknowledgement or notification that a link to reset the password will be sent. Previously, it would send info, but now nothing! Am desperate to update the product line but cannot get into dashboard! www.ptwtest1.com/egi/prestashop What PrestaShop version are you using? Have you checked the Spam folder? Link to comment Share on other sites More sharing options...
lsaker Posted September 29, 2014 Author Share Posted September 29, 2014 I have checked my spam folder constantly. I am using the version that was the most recent in early July. 1.6.0.6, I believe Link to comment Share on other sites More sharing options...
benjamin utterback Posted September 29, 2014 Share Posted September 29, 2014 I have checked my spam folder constantly. I am using the version that was the most recent in early July. 1.6.0.6, I believe Thanks... Well, if you have access to FTP, confirm a complete backup and follow the steps listed in this thread. That should do the trick,thanks! http://www.prestashop.com/forums/topic/233195-new-better-way-to-reset-admin-password-prestashop-15-too/ Link to comment Share on other sites More sharing options...
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