soravgarg123 Posted September 27, 2014 Share Posted September 27, 2014 how to cancel order by customer.... Link to comment Share on other sites More sharing options...
NemoPS Posted September 27, 2014 Share Posted September 27, 2014 You mean erasing all of the customer's orders? Well you can't without a query, and it's complex anyway. You need to get the customer id first, then join the ps_orders table where that id matches, and then all of the order-related tables where id_order matches the one of the ps_orders table Link to comment Share on other sites More sharing options...
soravgarg123 Posted September 27, 2014 Author Share Posted September 27, 2014 No,i mean when customer do the order and after 10 min. her mind is changed and customer wants to cancel the order so how its possible..... Link to comment Share on other sites More sharing options...
NemoPS Posted September 27, 2014 Share Posted September 27, 2014 aah! Simply change the status to canceled in the top part of the order page (back office, where statuses are) Link to comment Share on other sites More sharing options...
soravgarg123 Posted September 27, 2014 Author Share Posted September 27, 2014 there are no option...plz explain step by step... Link to comment Share on other sites More sharing options...
parsifal Posted September 29, 2014 Share Posted September 29, 2014 (edited) Take a look at the following screenshot. You must click the dropdown indicated, select "Canceled" as new order status and finally click the "UPDATE STATUS" button: Edited September 29, 2014 by parsifal (see edit history) 1 Link to comment Share on other sites More sharing options...
soravgarg123 Posted September 29, 2014 Author Share Posted September 29, 2014 (edited) this is done by admin i want to cancel the order by user or customer......i want to like this...and this is doing when product is not deliverd to customer.....in image my sonata watch is completely delivered on 8th oct. but still are not delivcered ...so i want to cancel my order before deliver it...... Edited September 29, 2014 by soravgarg123 (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted September 30, 2014 Share Posted September 30, 2014 I am not aware of such a feature coming with prestashop out of the box, admittedly. I think you need a third party module, by default you can only return products. Link to comment Share on other sites More sharing options...
Recommended Posts