[Solved] - Back office - Modules not checking for Updates

[lateral]

Hi Guys

 

I am pretty sure that the Back Office Module system is not working when it comes to checking for new versions of the modules I have installed.

 

Up until a week or so ago, I remember that it was working as there were often new modules that needed to be updated.

 

Over the past week or so, there have been no indications on any new modules.......

 

I have "manually" checked for updates and although it seems to check, it comes back and say that there are no modules to update....

 

Does anybody have any ideas???

 

Thanks

 

 

Edited October 25, 2014 by lateral (see edit history)

[vekia]

hello,

perhaps your host doesnt allow to use remote connections to other hosts? (with curl/ get_file_contents)

[lateral]

Thanks Vekia,

 

Is there a way to confirm or check this via a log or something else?

[lateral]

Hi Vekia,

 

I have just spoken to my Host provider and they do not allow connections by default and need to set up an Exclusion for the server that Prestahop is trying to contact.

 

I need to provide them with the following:

 

1. Server name

2. Server IP address

3. The Port number that is being used.

 

Can you tell me the above?

 

Thanks again.

[vekia]

btw. i can inspect it in your back office if you want :-)

that's not a problem for me, just want to be 100% sure that problem is not related to prestashop

 

 

- port: 80

- domain: api.addons.prestashop.com

- ip: 91.240.109.40

[lateral]

Hi Vekia,

 

Thanks for the information and generous offer to inspect my Back Office.

 

I'll send this information to my host provider and see if they can fix the issue.

 

I also have the same issue with Store Commander. It alsi is unable to communicate with its server to check for updates.

 

I'll update this post again as soon as I know if it is fixed or not.

 

Thanks again for your help.

[lateral]

Hi Vekia

 

Does Prestashop use "curl" to do its checking?

 

Are there any Back Office settings that need to be turned "on" in order for the update process to work?

[lateral]

Hi Vekia

 

I've been tracking this issue with my Host provider as I am still not weeing any updates and they now say that there is no need for any "exclusions" and that they have run a series of tests as per the following:

 

Sites within our clusters will be able to access external URL's
using HTTP, i.e. port 80, there is no need to create any exclusions.
I've tested accessing both addresses the client has given using
telnet from one of the nodes in the cluster and it worked without
issue. Here is the output for both:

paul@n1-web9 ~ $ telnet 94.247.180.171 80
Trying 94.247.180.171...
Connected to 94.247.180.171.
Escape character is '^]'.
GET / HTTP/1.1
HOST: www.storecommander.com

HTTP/1.1 303 See Other
Date: Wed, 08 Oct 2014 00:17:20 GMT
Server: Apache
Cache-Control: no-cache
Set-Cookie:
8812c36aa5ae336c2a77bf63211d899a=TLwpuEwJLdo%3DR73Jno1oInI%3DynfaeWZ
dkac%3Dqhjwhzgjw70%3DIZjxIVWLh%2BY%3DOnBL1KeKYdk%3DFl6F0HYqsM4%3DaAc
H2UzpJR0%3D000059; expires=Tue, 28-Oct-2014 00:17:29 GMT; path=/;
domain=storecommander.com; httponly
Set-Cookie:
8812c36aa5ae336c2a77bf63211d899a=TLwpuEwJLdo%3DR73Jno1oInI%3DynfaeWZ
dkac%3Dqhjwhzgjw70%3DIZjxIVWLh%2BY%3DyKuAmUrnxL0%3DEIL%2Bq4901aU%3DZ
YrUtgiDFso%3DW3IqlX%2BytrE%3D478um8akQaY%3D000075; expires=Tue, 28-
Oct-2014 00:17:29 GMT; path=/; domain=storecommander.com; httponly
Location: http://www.storecommander.com/ fr/
X-Powered-By: PleskLin
Vary: Accept-Encoding
Content-Length: 0
Content-Type: text/html; charset=utf-8

paul@n1-web9 ~ $ telnet 91.240.109.40 80
Trying 91.240.109.40...
Connected to 91.240.109.40.
Escape character is '^]'.
GET / HTTP/1.1
HOST: api.addons.prestashop.com

HTTP/1.1 200 OK
Server: nginx
Date: Wed, 08 Oct 2014 00:16:09 GMT
Content-Type: text/xml;charset=utf-8
Content-Length: 105
Connection: keep-alive
Keep-Alive: timeout=20
Vary: Accept-Encoding
Strict-Transport-Security: max-age=0

<?xml version="1.0" encoding="UTF-8" ?><errors><error>Fatal error :
method is undefined.</error></errors>

In addition to this I have tested the "file_get_contents()" function
. You can test this via the test script I created at
http://rodpenroseracing.com.au /test_file_get_contents.php. The
output is giving what you would receive if you went to
http://api.addons.prestashop.c om/ in a browser, you would likely
need to specify some additional information in the URL to get a
valid response. I've tried a couple of other URL's using this method
and it works

 

Do you have any ideas????

[vekia]

cases like that need an inspection of shop, overrides (if there are some overrides of course) and it requires also some dev tests

it's hard to say what's going on without posssibility to check code etc.

[lateral]

Hi Vekia,

 

I have a "development/testing/staging" domain that has the problem and my "production" domain that is live has the same problem also.

 

I'm more than happy to provide you with access to the "development/testing/staging" domain so that you can have a good look around....

 

Let me know how to email you the login information and anything else you need....

[vekia]

Hi Vekia,

 

I have a "development/testing/staging" domain that has the problem and my "production" domain that is live has the same problem also.

 

I'm more than happy to provide you with access to the "development/testing/staging" domain so that you can have a good look around....

 

Let me know how to email you the login information and anything else you need....

 

i sent you PM message

[lateral]

Hi Vekia

 

Have you had time to check my site because look what has happened!

 

You're not going to believe this but on one of my sites that I was having the problem with (my staging testing site) I was testing the Prestashop Newsletter module and also Vekia's Pop Up Pro module and was having problems saving the text of the pop up in the Pop Up pro module. I decided to update the version of Pop Up Pro to the latest (2.1.3.9) and clear the cache and all of a sudden, I have updates!!!

This is getting very weird. I decided to check my other site that also has the same issue and the problem remains.....I will do the same steps and report back.

Ok, I just installed the latest version of Pop Up pro and cleared the cache but the problem remains.

[lateral]

Hi Vekia

 

Any news?

[lateral]

Problem solved!!

 

This is what Vekia discovered.

 

it's a case of privileges to this xml file,
i installed explorer pro module in your shop to manage filesystem of your prestashop installation
i removed files:
/config/xml/default_country_modules_list.xml
/config/xml/trusted_modules_list.xml

and prestashop regenerated these files
updates should work.

it's a case of privileges to this xml file,
i installed explorer pro module in your shop to manage filesystem of your prestashop installation
i removed files:
/config/xml/default_country_modules_list.xml
/config/xml/trusted_modules_list.xml

and prestashop regenerated these files
updates should work.