totamark Posted September 22, 2014 Share Posted September 22, 2014 The Contact Us page field: "Attach File" does not work on the default Prestashop 1.6 store when you make the window narrow enough for the "message" box to drop below this field. I have found the active area you click on to "Attach File" is on the right side of the page but can't be seen, so when you click over in the white space on the right side of the page then the window appears for you to select a file to attach, clicking on the drop down or button does nothing. Is this a known issue? Anyone know how I can fix this? Link to comment Share on other sites More sharing options...
NemoPS Posted September 22, 2014 Share Posted September 22, 2014 I just tested with the browser window shrinked to the minimum and it still shows up in my version. Can you share your site's link? Link to comment Share on other sites More sharing options...
totamark Posted September 22, 2014 Author Share Posted September 22, 2014 Thanks for your quick reply. It doesn't work when the screen width is wider than minimum, but before the message box wraps to besides the buttons. The field that you click on seems to float right, I can see it using the web inspector in Safari.How do I upload screenshot images to this forum? I have images that show the problem clearly on the Prestashop demo site as well as on my site. My site is at: http://tota.co.nz/prestashop/contact-us Thanks. Link to comment Share on other sites More sharing options...
NemoPS Posted September 24, 2014 Share Posted September 24, 2014 Seems like a theme related issue to me actually. As you are using a custom theme Link to comment Share on other sites More sharing options...
totamark Posted September 24, 2014 Author Share Posted September 24, 2014 The problem is also happening on the Prestashop demo site at: http://demo.prestashop.com/en/?view=front Just make your browser window narrower until when the Message box drops below the button fields. When the window is at its widest width (with the Message box still below the button fields) - then try to click on the Attach File button. It doesn't work, but if you click on the right side of the page across from it in the blank area then it works. If I could paste a screenshot on here I could show you the problem, but I can't figure out how you upload images to this forum. Link to comment Share on other sites More sharing options...
NemoPS Posted September 26, 2014 Share Posted September 26, 2014 Actually it works for me, which browser are you using? Link to comment Share on other sites More sharing options...
totamark Posted September 26, 2014 Author Share Posted September 26, 2014 I am using Safari 7.0.6 on an apple mac. I have tried Firefox 31.0 on the same computer & problem is the same. I have just tested Internet Explorer 8.0.6 on Windows XP (Im running this using VMware virtual installation on the same Macbook computer). I have put screenshots on dropbox at this link: https://www.dropbox.com/sh/y2di6h49khwjkpm/AAD5EBFLBoOPiwzxgpre3T4ra?dl=0 Screenshot1 - my test site using Safari Screenshot2 - prestashop demo site using Safari Screenshot3 - prestashop demo site using Safari (window is minimum width & shows active area almost lining up properly but still floating to the right) Screenshot4 - prestashop demo site using Firefox Screenshot5 - prestashop demo site using IE on windows XP (this is the only one that doesn't have the problem) The blue box in the screenshots 1-4 is the area you need to click inside to attach a file, this area seems to float to the right side of the page. Link to comment Share on other sites More sharing options...
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