MANUELALPOIM Posted September 21, 2014 Share Posted September 21, 2014 Hi, I have this problem with the email order confirmation for the customer. I receive the order email confirmation for the administrator, the email test works, but the emails for customers are not sent. Any sugestion? Is there someone with the same problem? Thanks for your help on this. Link to comment Share on other sites More sharing options...
bellini13 Posted September 21, 2014 Share Posted September 21, 2014 the email for the admin is sent via the mail alerts module. the email for the customer is sent from the PaymentModule class. so it is possible that one works while the other does not, because it is different code. So first we need some details. 1) What version of Prestashop (ie. v1.6.0.9) 2) What payment modules are you using? Does this issue occur with each of them? 3) What order status is used when an order is first created? Does it go to 'payment accepted' or some other status? 4) Do you have any overrides? 1 Link to comment Share on other sites More sharing options...
MANUELALPOIM Posted September 21, 2014 Author Share Posted September 21, 2014 Dear Bellini, Thanks for your quick reply. Answering to your questions: 1 - I'm using v. 1.6.0.9 2 - I'm using only one payment method: Bank Wire. Tried to use with another payment method "cash on delivery" but happend the same. 3 - The status after the order is "Awaiting bank wire payment" and the e-mail check box is on. 4 - No overrides Thanks for your support on this. Kind Regards, Link to comment Share on other sites More sharing options...
MANUELALPOIM Posted September 21, 2014 Author Share Posted September 21, 2014 Only to add that if I send a message from the order screen, informing about the delay, this message is not sent also. Link to comment Share on other sites More sharing options...
bellini13 Posted September 21, 2014 Share Posted September 21, 2014 what are your email settings defined as in the back office? are you using a custom SMTP server, or php mail? Link to comment Share on other sites More sharing options...
MANUELALPOIM Posted September 21, 2014 Author Share Posted September 21, 2014 Now is php but i tried also with smtp with same results Link to comment Share on other sites More sharing options...
MANUELALPOIM Posted September 21, 2014 Author Share Posted September 21, 2014 Just found something. I have a customer with gmail account that doesn't receive e-mails, and I changed to an email from a domain other than gmail and works... It seems that gmail accounts doesn't wotk with this server... maybe,,, Link to comment Share on other sites More sharing options...
vekia Posted September 21, 2014 Share Posted September 21, 2014 your shop email address (preferences > store contacts) is equal to mail that you use in SMTP account settings? it's more than probably that google treats your mails as a spam due to the SPF policy (different mail in settings, and different mail in mail header) Link to comment Share on other sites More sharing options...
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