Jump to content

Customer receives error when paying an order with rebate


Recommended Posts

Hi,

 

Some of our customers gets a fixed discount (percent) which we have configured on certain customer groups and assigned to the customers. However when the customer pays for an order, they get an error. And in the back office on the order it says "Warning DKK 9999 paid instead of DKK 8888".

 

DKK 8888 is the amount that the customer has actually paid but the amount of DKK 9999 is the amount before the rebate. I don't see why this error should even occur.

 

Is this an error in PS and how can we fix this?

 

Oh and one more thing related to this. On the invoice there's a discount field but it's not filled out when customers gets a fixed discount via the customer Group. And the customer can't see elsewhere on the invoice what the Price was before discount. This is important when posting the invoice in the customer's finance system. How can we display the rebate on the invoice?

 

Thanks.

Edited by jtrlho (see edit history)
Link to comment
Share on other sites

×
×
  • Create New...