Customer without registration no payment option

[samcho]

Hi,

I have a problem in the choice of payment options. When getting as unregistered customer, at step where I choose to pay do I report that I have installed payment modules. When I shop as a registered customer modules are displayed and I can finish the order. The Administrations have allowed purchases of non customers.

 

SHOP URL : www.playstore.sk

 

If necessary, I will send the login information to the Administrator. With permission to settings and modules.

 

Thanks for help.

[nutxlago]

Samcho, check if you have your module well activated in Currency Restrictions and Customers Restrictions under Modules > Payment Modules>  scroll down to see these two restrictions... (and disable cache in Advanced parameters > performance before making any change to force PrestaShop to compile)

[samcho]

Samcho, check if you have your module well activated in Currency Restrictions and Customers Restrictions under Modules > Payment Modules>  scroll down to see these two restrictions... (and disable cache in Advanced parameters > performance before making any change to force PrestaShop to compile)

 

Hi,

 

Thank you for your answer. Yes i have payment module activated for all groups.

Edited September 19, 2014 by samcho (see edit history)

[nutxlago]

Just made a test in your page as [email protected],and saw no relevant error in code.

 

Well, if cache is disable too there must be an error somewhere.

 

Please, enable debug mode in  yourprestashop/config/defines.inc.php around line 19 (just top of the code).

 

setting define('_PS_MODE_DEV_', true);

See if in payment process you get some warning errors

 

Just be sure you put your store in maintenance mode or many notices/warnings would be readable all through the page.

 

Then, tell us the results so that we can help you better.

 

Then, unable _PS_MODE_DEV_ again.

[samcho]

Just made a test in your page as [email protected],and saw no relevant error in code.

 

Well, if cache is disable too there must be an error somewhere.

 

Please, enable debug mode in  yourprestashop/config/defines.inc.php around line 19 (just top of the code).

 

setting define('_PS_MODE_DEV_', true);

See if in payment process you get some warning errors

 

Just be sure you put your store in maintenance mode or many notices/warnings would be readable all through the page.

 

Then, tell us the results so that we can help you better.

 

Then, unable _PS_MODE_DEV_ again.

 

 

I enabled debug mode, I disabled cache, e-shop I put into maintenance mode but the error messages are not showing anywhere.

 

Where can I make a mistake?

Web is still under maintenance mode.

Edited September 20, 2014 by samcho (see edit history)

[nutxlago]

Ok, as no php notice,warning or whatever error is showing, you can revert the situation and set _PS_MODE_DEV_ back to false and activate your shop again.

 

I am pretty sure at this point that the problem is in your Payment Methods settings.

 

Please check the last thing: see which setting you have for modules vs visitors in  B.O. > Customers > Groups

 

Editing any group (visitors, guests, customers) by using the edit button on the right, you can see the loong list of modules and features enabled or disabled for that group.

 

Check which payment methods are allowed for each group. This is the last place I can think the problem would be.

 

Let us know about the results.

[samcho]

Ok, as no php notice,warning or whatever error is showing, you can revert the situation and set _PS_MODE_DEV_ back to false and activate your shop again.

 

I am pretty sure at this point that the problem is in your Payment Methods settings.

 

Please check the last thing: see which setting you have for modules vs visitors in  B.O. > Customers > Groups

 

Editing any group (visitors, guests, customers) by using the edit button on the right, you can see the loong list of modules and features enabled or disabled for that group.

 

Check which payment methods are allowed for each group. This is the last place I can think the problem would be.

 

Let us know about the results.

 

I know what you mean, and I've already checked each group and all modules are on.

[samcho]

I've already figured out where the error was. I had installed module Payment2carries, This was a reason that my payments were not assigned to a non-registered customer, when I was logged on everything was fine.

You do not have someone to assign payment solutions to shiping?

[nutxlago]

Well, it was hard to guess there was another non PS module interacting with payments. I am glad you discover the culprit!

As far as I know, Ps does not offer that kind of setting (payment method based on carriers) itself.

 

I do not know that module, but if it is well developed, it must have a setting to offer default payment method for all carriers, or check if PS setting for default carrier applies universally on your store.

And check again that module is active for each customers' groups.

This is now a matter of playing around with this module settings...

If in doubt, I suggest you to go to the module's developers website and get help directly from the source. Let us know and good luck!

Edited September 21, 2014 by nutxlago (see edit history)

[meerimage]

Hello,

I am having the same problem, but I do not have the module "Payment2carries".  When I try to check out as guest, it says you have to sign in to see payment options.  I have checked that the payment modules are available to all customer types.

My shop in progress is here:http://www.meerimage.com/prestashop/

I have PS 1.6.0.8

[nutxlago]

MeerImage, I have just made a test on your store, with success: I could see payment methods. 

The only problem is that Customers must first save the given address and IMPORTANT accept the store conditions.

Have you tried the 5 step default proccess?

[meerimage]

Nutxlago: you are correct, it does work now.  I have not tried the default 5 step process - would you recommend that?  I thought my customers would appreciate the simple one-page checkout.  Thank you.

[nutxlago]

Well, I find 5-step checkout easier for Customers ( paradox). The fact is 5 step checkout requires the Customers info sequencially, does not go further if relevant info is still missing ( acceptance of terms and conditions will pop-up, so the Customer is forced to accept them as part of the purchase proccess) and do not disturb the Customer with an upsetting message than can be misunderstood "please register to see payment methods", this can make the Customer think he/she is forced to create an account although they have chosen not to register or make them think: "And now, what?? I have just given you my personal details and need to know how i can pay!" You can edit that message to say " please, save your address info and accept our Terms and conditions to continue checkout" to offer the one-page checkout. Anyway, I do prefer the 5 step method, it is well organized and does not take more time to complete as info required is the same.

[meerimage]

Yes, that is exactly what I was experiencing the first time I tested it.  I will take your advice and go with the 5 step method.  Thanks!

[benjamin utterback]

Well, I find 5-step checkout easier for Customers ( paradox). The fact is 5 step checkout requires the Customers info sequencially, does not go further if relevant info is still missing ( acceptance of terms and conditions will pop-up, so the Customer is forced to accept them as part of the purchase proccess) and do not disturb the Customer with an upsetting message than can be misunderstood "please register to see payment methods", this can make the Customer think he/she is forced to create an account although they have chosen not to register or make them think: "And now, what?? I have just given you my personal details and need to know how i can pay!" You can edit that message to say " please, save your address info and accept our Terms and conditions to continue checkout" to offer the one-page checkout. Anyway, I do prefer the 5 step method, it is well organized and does not take more time to complete as info required is the same.

 

I agree that many time's its easier. Moreover, it's used by some of the biggest online retailers in the world as a default option, like Amazon. 

 

I guess, step by step makes someone (me included) feel a bit more safe in terms of purchasing online. That said, if I am in a rush, there is nothing I hate more than having to click through. It's a matter of preference of your customers, having a poll to your customers, or doing A/B testing to see which converts more is always an option.

[nutxlago]

I agree that many time's its easier. Moreover, it's used by some of the biggest online retailers in the world as a default option, like Amazon. 

 

I guess, step by step makes someone (me included) feel a bit more safe in terms of purchasing online. That said, if I am in a rush, there is nothing I hate more than having to click through. It's a matter of preference of your customers, having a poll to your customers, or doing A/B testing to see which converts more is always an option.

 

I agree, Benjamin. It depends on many factors. I take into consideration many things: the one is that average Customer is never in a rush when the time of payment has arrived    I do mean the average Customer. After many years dealing with stores and although quick checkout was a so sought feature, I found that many customers - non used to quick checkout - feel frustrated when the process is stopping now and then because they are missing important info or just do not read the system messages telling them where the mistake is (acceptance of terms and saving the info).  So many just abbandon their carts and go away forever. It is such a pitty, to see how a Customer (who was interested and wanted to pay for a product) go away just because information is missing/misleading or the customer is so in a hurry that cannot spend 2 seconds to pay attention.

 

There is no way to offer both methods at a time Generally for a shop which sells standard products (no services), my customers get more conversions with 5-step checkout than without.

 

 

I feel that, in the end, the main factor to have in mind is: never let the customer unattended, it is better to be talkative in the checkout process than to forget to inform about steps that are essential to the purchase completion. Regardless the checkout method you choose for your store.

 

Anyway, I do want to be like Amazon when I grow up!! 

Edited September 29, 2014 by nutxlago (see edit history)

[michaelstrac]

I find it hairy that PrestaShop can't figure out a proper way to deal with "non-customers". In Magento, this never is an issue at all (I used Magento in the past, then migrated to PrestaShop before I fully understood the severe limitations of this software). You basically turn it on, and never an issue. Customers can check out with a one page checkout that looks good, is clean, and they can pay without ever registering an account or accept terms. My reasoning:

 

1. Accepting terms and conditions: I never understood why this is even necessary, Is this a US thing that you have to manually accept them? In Europe it is assumed by consumer law that once you pay for an item, you accept the terms, even if you never read them. Popping up a box where the customer have to click to accept is not good for sales. This was the very first thing that was binned when we set up the PrestaShop store. 

 

2. One page checkouts: PrestaShop have yet to get a proper one page checkout that works as it should. The bugs within the system that SHOULD allow a guest to pay for goods have never been fully fixed, and still it requires you to actually register an account (what is the POINT in guest checkout if it DOESNT WORK??!). As I previously said, in Magento this never was an issue, not point 1 either. 

 

3. After upgrading to 1.6.0.9 we also ran into, once again, category issues, and not to mention Product issues. Adding child categories are not working (posted a bug report, but probably takes ages to be looked at as usual), and when deleting a product, you get a token error, as well as a few others (every time). I filed another bug report for that, but as with the previous, I dont expect it to be fixed any time soon.

 

The idea with PrestaShop is very good. I simply ADORE the layouts, and ease of use in Admin (even though it has to be a way to make this quicker, instead of 20 seconds load times for half of the pages), and the overall feel of it. This is why we migrated. Then later on we find out that the software is so full of bugs it should never seen the light of day. Granted, Magento and other softwares are full of bugs too, but they are dealt with pretty fast. Even smaller cart software like ZenCart is swiftly fixed when a bug is reported. PrestaShop relies so much on "fixes and workarounds produced by users" that its almost insane. 

 

But as it stands now, this software is useless. We cant add new categories, and deleting products takes forever. We change the product lines two times a year because our suppliers do. And another thing. There is no built in MASS DELETE of products at all, which bugs me even more. You gotta delete one and one product manually instead of marking which to delete, and then selecting delete from a menu. 

 

I really hope they pull their shit together and gets to work on the issues. Because I think PS has a fantastic future IF they can be bothered to fix elementary mistakes. 

[nutxlago]

 

1. Accepting terms and conditions: I never understood why this is even necessary, Is this a US thing that you have to manually accept them? In Europe it is assumed by consumer law that once you pay for an item, you accept the terms, even if you never read them. Popping up a box where the customer have to click to accept is not good for sales. This was the very first thing that was binned when we set up the PrestaShop store. 

 

 

2. Adding child categories are not working (posted a bug report, but probably takes ages to be looked at as usual), and when deleting a product, you get a token error, as well as a few others (every time). I filed another bug report for that, but as with the previous, I dont expect it to be fixed any time soon.

 

3. There is no built in MASS DELETE of products at all, which bugs me even more. You gotta delete one and one product manually instead of marking which to delete, and then selecting delete from a menu. 

 

 

Not willing to search for controversy here, but as far as I know, some points need to be precised:

 

1. Some European Countries Law's force the merchants to have the consent of the Customer on Terms and Conditions before the purchase. This must be an active acceptance. 

 

2. If you are talking about importing categories tree from a .csv  file, yes, I agree there is a bug that should be mended as soon as possible, because it requires lot of time re-ordering the categories afterwards. There is a file in github to replace the cvs importer bug, but I found it is not yet resolved. It would be really appreciated.

 

3. Prestashop does allow to delete products in a bulk way: selecting them first, then you can delete all the selected products at a time. If you mean delete all products at a time, well, I think  very few cases as yours would ever need so a caustic option. 

 

In the whole, I think Prestashop is a great e-commerce software for small and medium stores (and multistores). I do not think is so buggy as it seems. Of course, there are lot of little issues to improve/correct. Most of the times problems that users find are created by the users themselves when trying to make Prestashop work with faulty/out-of-date modules/themes or making (risky) changements to the code

 

I find the Prestashop Community the most helpful and involved in an e-commerce Project I have ever seen ( I sometimes can even hear Prestashop is breathing so alive it is).

 

I do not think comparing Prestashop with other platforms as Magento or ZenCart will be of any use. I have been around here for several years now, I had never read nothing against other platforms, because it is useless.

 

You are right, there are issues to be solved, but presenting them as a comparison with other e-commerce software will not help to resolve them earlier.

 

I really want to say THANKS to Prestashop Team for a great job. I would only wish them "go on with the great job!"

Edited October 1, 2014 by nutxlago (see edit history)

[michaelstrac]

I wasnt after creating any controversy at all, I had to draw a comparison as to prove my point. But you are mistaken about a few things too.

 

The new Prestashop version has a bug that makes it so that you cannot add child categories at all (it is stuck at "home" and wont display the tree). This has been an issue for a few versions now, and they keep on blaming other stuff. Why not permanently fix it instead of bugging it up further is beyond me.

 

I have searched a lot to find batch delete of products but never found it aside from modules. Perhaps I am blind

 

Also, very few EU countries demand a shopper to accept the terms and conditions. Dunno what countries does that in Europe, as most of the continent is governed by EU law, which clearly is the opposite. When a customer shops anywhere, it is automatic that the moment you pay, you also accept the terms and conditions. It is your own responsebility to make sure you actually read them. Having this feature is a dumbed down thing to please silly american customers who would sue you for not putting it in their face.

 

I agree it has potential, and while you may say that the community is engaging, most of the issues I ever reported has gone into oblivion without many even trying to help. Same thing with the bug reporter. Whenever we had a problem in Magento, they took care of it really fast, and helped us out. With PS there is NO support of any kind that way, and you gotta wait for the bug reporter so people will perhaps help you out with dodgy solutions to even dodgier problems. 

 

I realize PS is free (when though the modules you most likely need costs hundreds upon hundreds of dollars, making it not so free anyway), but so is Magento and Zen Cart and many others. But they still give support when there are issues. Right now its pretty useless, as with the installation that I am currently working on, it wont allow me to create sub categories and then I cant add products. Seems this is an issue not many have, so it remains forgotten (just look at the thread about it on page 1 of this forum... only one other reporting it, I answered I had the same issue, and NOBODY cared)... as usual

 

Oh well, back to a more customer friendly cart software I think. This is just crappers .. lol