Melody8063 Posted September 17, 2014 Share Posted September 17, 2014 Just wondering if anyone would know how to fix site catching. When I upload my mass (9000) CSV product file, after about 3 mins it stops working and a screen pops up saying "opps there is a problem with your site catching". I contacted my host and they uped the run time limit drastically but the problem is not fixed. Please help. TIA Link to comment Share on other sites More sharing options...
sooroos Posted September 17, 2014 Share Posted September 17, 2014 i would advice you to split the csv file while 9000 at once is too much Link to comment Share on other sites More sharing options...
Melody8063 Posted September 17, 2014 Author Share Posted September 17, 2014 So I have cut it down to 1000 and still the same problem. I have a feeling that it is something else. I have a demo site under a sub domain for testing purposes before going live could this be the problem? Link to comment Share on other sites More sharing options...
Melody8063 Posted September 17, 2014 Author Share Posted September 17, 2014 So this is what I see in my error logs: Timeout waiting for output from CGI script /home/vivalap0/public_html/index.php Link to comment Share on other sites More sharing options...
cedricfontaine Posted September 17, 2014 Share Posted September 17, 2014 You could try to increase the max_execution_time of php. Ask your hosting provider if you can modify this value. Link to comment Share on other sites More sharing options...
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