captin Posted September 16, 2014 Share Posted September 16, 2014 I have been told by my ISP that if I want to keep using PHP v5.2 I have to pay them for support. (1and1) They recommend that I change to using PHP 5.5 but when I do my shop wont work, I get a 500 server error. How do I get my shop to work with the new PHP version. Thank in advance for any help. Link to comment Share on other sites More sharing options...
JJSmyth Posted September 16, 2014 Share Posted September 16, 2014 (edited) What version of Prestashop are you using? Can you select 5.4 rather than 5.5 and not have a support charge? Edited September 16, 2014 by JJSmyth (see edit history) Link to comment Share on other sites More sharing options...
captin Posted September 16, 2014 Author Share Posted September 16, 2014 What version of Prestashop are you using? Can you select 5.4 rather than 5.5 and not have a support charge? Hi, I am using the latest version, 1.6.0.9 and it doesnt matter if I select 5.5 or 5.4 I get the same error. Link to comment Share on other sites More sharing options...
El Patron Posted September 16, 2014 Share Posted September 16, 2014 Hi, I am using the latest version, 1.6.0.9 and it doesnt matter if I select 5.5 or 5.4 I get the same error. you need the underlying error, 500 is generic. enable ps debug mode http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ Link to comment Share on other sites More sharing options...
captin Posted September 16, 2014 Author Share Posted September 16, 2014 you need the underlying error, 500 is generic. enable ps debug mode http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information/ Hi, I have followed the instructions and edited the defines.inc.php and am still getting the same message, but am still getting a generic 500 server error. here's the site - http://truthweb.co.uk/ Link to comment Share on other sites More sharing options...
El Patron Posted September 16, 2014 Share Posted September 16, 2014 Hi, I have followed the instructions and edited the defines.inc.php and am still getting the same message, but am still getting a generic 500 server error. here's the site - http://truthweb.co.uk/ you can load free module to look at master local of php.ini settings, here: http://www.prestashop.com/forums/topic/278164-free-module-display-php-environment-phpinfo-back-office/ but in all honesty, if you can not first get underlying issue via debug or php error log from hosting, then there is not much point in testing. suerte mi amigo Link to comment Share on other sites More sharing options...
captin Posted September 17, 2014 Author Share Posted September 17, 2014 Thank you for the replies. I deleted the PHP.ini file and the site works now. I really must learn what these things are about. 1 Link to comment Share on other sites More sharing options...
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