Contact Us Reply

[hinks]

Hi

 

I have a problem when I try to test out the contact us page on the website that I am creating, it works up to the point were I can send and e-mail to customer services and get confirmation that it has been sent.

 

Low and behold the e-mail arrives in the customer service backed.

 

However every time that I try to reply to the message I get the following error bellow, and have run our of ideas to solve the problem.

 

Error - The following e-mail template is missing: /home/pmecake/web/mails/gb/reply_msg.html

 

Please help

[razaro]

Try to copy two files from en to gb folder, mails/en/reply_msg.html and mails/en/reply_msg.txt .

 

Also check if any other mail template is missing in mails/gb .

[hinks]

Try to copy two files from en to gb folder, mails/en/reply_msg.html and mails/en/reply_msg.txt .

 

Also check if any other mail template is missing in mails/gb .

Were is the mails/gb file as i can not seem to find that

[razaro]

Should be 

 /home/pmecake/web/mails/en/reply_msg.html

 /home/pmecake/web/mails/en/reply_msg.txt

if not download prestashop zip  of your version from http://www.prestashop.com/en/download or

https://code.google.com/p/prestashop/downloads/list or just create files and copy code from 

 

https://github.com/PrestaShop/PrestaShop/blob/1.6/mails/en/reply_msg.html and 

https://github.com/PrestaShop/PrestaShop/blob/1.6/mails/en/reply_msg.txt

[hinks]

Thats excellent razaro it now shows that the message i sent however when I check the reply in my inbox there is no e-mail