Jaith Posted September 10, 2014 Share Posted September 10, 2014 my website isn't showing up properly for some of my clients. i've tried my website under safari, chrome, internet explorer and mozilla firefox with no problems, yet some of my clients are complaining that all they get is a blank page with a strip of pink across it (i'm assuming the same color as the nav at the top) prestashop 1.6 any help would be greatly appreciated Link to comment Share on other sites More sharing options...
Paulito Posted September 10, 2014 Share Posted September 10, 2014 Hello Perhaps it would be a good idea to share the url of your site Paul Link to comment Share on other sites More sharing options...
Jaith Posted September 10, 2014 Author Share Posted September 10, 2014 the url is http://peauxdanges.com Link to comment Share on other sites More sharing options...
Jaith Posted September 11, 2014 Author Share Posted September 11, 2014 bump! Link to comment Share on other sites More sharing options...
vekia Posted September 11, 2014 Share Posted September 11, 2014 strange i can't reproduce issue for me everything is allright perhaps there are some special steps to reproduce it? Link to comment Share on other sites More sharing options...
Paulito Posted September 11, 2014 Share Posted September 11, 2014 Hello I have tried all the browsers you use and the only strip of pink is this one http://screencast.com/t/kzjpMQe5Orr Paul Link to comment Share on other sites More sharing options...
vekia Posted September 12, 2014 Share Posted September 12, 2014 yea the same for me, but seems like there is no problem with this bar at all Link to comment Share on other sites More sharing options...
Jaith Posted September 12, 2014 Author Share Posted September 12, 2014 i manually imported my database from a 1.5 prestashop, do you think that if i forgot a table it could cause this problem for some clients? Link to comment Share on other sites More sharing options...
vekia Posted September 12, 2014 Share Posted September 12, 2014 i don't think so, problems with db will affect each user, especially if it's a case related to layout Link to comment Share on other sites More sharing options...
Jaith Posted September 12, 2014 Author Share Posted September 12, 2014 i think most of the users that are affected use some version of mozilla firefox. could it be a problem with a module and mozilla or maybe css? Link to comment Share on other sites More sharing options...
Guest Posted September 12, 2014 Share Posted September 12, 2014 All looks fine for me also. I assume you have cleared the cache since you updated? Wonder if your customers who are having problems are running some kind of caching system Link to comment Share on other sites More sharing options...
frank_jarle Posted September 13, 2014 Share Posted September 13, 2014 (edited) I think i have an idea.I use FireFox and when i was loading your site i found that the page was first all pink, then in one second suddenly all the page was populated with products and the graphics, so i got a glimpse of what maybe some of your customers get. Could you check your cache-settings for your PS: Advanced Parameters->Performance If possible take screenshots of each section and post here. What came to my mind, could it be your server-provider, maybe you dont get enough CPU power to your site, or if you are on a shared server and need more a dedicated server instead? (just airing out possibilities). As mention above, it could be something with loading of your site in FF, and/or loading of CSS, but in case of CSS it would be more like the page is loaded, but looks very messy untill CSS is loaded and applied for each element. Edited September 13, 2014 by frank_jarle (see edit history) Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now