Payment validation blank

[damsoi01]

Hello everyone and sorry if it looks like a re-post,

 

I have searched on the forum for many days a solution to me problem but nothing helped so far.

I have a boutique that worked well as long as it was on my test server, but since we uploaded it to our production server the validation of payment does not work, it gives a blank page.

 

I tried with Paypal, Checks and Wire transfers and the user never gets a confirmation email, nor do I, and the status of the order in backend is blank. However, the money from paypal does get transferred but we don't get any validation (either me or the client)

 

I wanted to know why it stopped working from the test server to the prod one.

 

http://hdmontrouge.com/boutique

 

Thanks in advance for the help!

[NemoPS]

blank page = errors, try and follow my signature suggestion and post back the error page here

[kristianknag]

I have been having the same problems, although i haven't moved my prestashop installation. No matter which payment module i use, it returns to i blank page and i dont get any error page even if i turn the error reporting to on. It still just goes to a blank page. 

[damsoi01]

Thank you for the reply, the error shown (while trying with bank wire) is 

 

Fatal error: Uncaught --> Smarty Compiler: Syntax error in template "/home/hdmontro/www/boutique/themes/default-bootstrap/mails/fr/order_conf_product_list.txt" on line 2 "{$product[\'reference\']}" - Unexpected "\" <-- thrown in /home/hdmontro/www/boutique/tools/smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 2

 

Any idea what it comes from?

[damsoi01]

Now on backend I also get this error when clicking on an order (since I activated the error display)

 

Notice à la ligne 120 du fichier /home/hdmontro/www/boutique/tools/smarty/sysplugins/smarty_internal_templatebase.php(157) : eval()'d code
[8] Trying to get property of non-object

[vekia]

your email files are escaped with backslashes

you edited this file (mentioned in error code) manually?

[damsoi01]

I simply changed them from backend, but maybe I erased an important part?

[damsoi01]

I uploaded the originals folders "Themes" and "Tools" and "Mails" but it didn't fix the issue. Moreover, I updated the translations in backend and still the same error.

[NemoPS]

Do you have magic_quotes_gpc enabled on your server?

[damsoi01]

How do I know if I do?

I uploaded a php.ini at the root of my server and at the root of my shop, I thought that would do the trick: 

; Magic quotes

;

 

; Magic quotes for incoming GET/POST/Cookie data.

magic_quotes_gpc = Off

 

; Magic quotes for runtime-generated data, e.g. data from SQL, from exec(), etc.

magic_quotes_runtime = Off

 

; Use Sybase-style magic quotes (escape ' with '' instead of \').

magic_quotes_sybase = Off

 

extension=pdo.so

extension=pdo_mysql.so

[NemoPS]

okay, they are off now then, provided that the php.ini you uploaded is used as base config for your hosting space. If you checked that already, but still have the issue, can you manually check that order_conf_product_list file?

[damsoi01]

This file is the original:

{foreach $list as $product}

{$product[\'reference\']}

 

{$product[\'name\']}

 

{$product[\'price\']}

 

{$product[\'quantity\']}

 

{$product[\'price\']}

 

{foreach $product[\'customization\'] as $customization}

{$product[\'name\']} {$customization[\'customization_text\']}

 

{$product[\'price\']}

 

{$product[\'customization_quantity\']}

 

{$product[\'quantity\']}

{/foreach}

{/foreach}

 

I went into backends information, and it says: Optionnal Paramter -magicquotes

Shouldn't it be fine with a php.ini?

[damsoi01]

Pasting a line in .htaccess the magic quotes turned off, however the error keeps going..

[NemoPS]

At this point, remove all quotes, they are not there in my out of the box presta

 

{$product['quantity']}

[damsoi01]

I don't have the quotes either in root/mails/en but they do appear in themes/default-bootstrap/mails/en/

This is really weird, I had everything working last month so I tried to restore a back up version and the error remains.

[NemoPS]

In the restored backup of the theme ones, are there quotes?

[damsoi01]

Hello, sorry for the delay, yes there were quotes as well, but it still worked before though. I never touched the scripts since I liked the design and functionalities by default..

[damsoi01]

Well, I re-installed prestashop's latest version on another subdomain, connected it to my current mysql DB and it fixed the problem. I guess there has been an issue during the last update of my shop..

 

Issue fixed, I just had to re-upload the pictures folders and the shop is now fully operational once more. 

 

Thanks for your time and advices!